Senior Customer Success Manager (m/f/d)

Boardwise GmbH; Deutschland; Remote; EUR 75,000 - 120,000; Full time

Benefits offered by this job

100% remote work

Flexible working hours

Job summary

Boardwise GmbH is seeking a Senior Customer Success Manager to help enterprise customers implement, adopt, and scale Boardwise across their organization. You will act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders – combining customer success with consulting and change management.

Based in Germany, you will guide onboarding, identify organizational challenges, lead workshops, and manage renewals to drive long-term value.

Qualifications

• Several years of experience in Customer Success or related fields.
• Experience with enterprise customers and complex stakeholder structures.
• Strong German and English communication and stakeholder management.
• Ability to consult customers, lead workshops, and translate complexity into next steps.
• Structured, proactive, hands-on, and customer-first mindset.
• Experience with CS tools (Zendesk, HubSpot, Salesforce, Gainsight) is a plus.
• Understanding of corporate decision-making processes and hierarchies.
• Experience with Executive Offices or Board Offices.

Responsibilities

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion.
• Lead implementation and change projects with multiple stakeholders.
• Consult customers on governance, meeting preparation, collaboration, and decision-making.
• Facilitate onboarding sessions, workshops, trainings, and enablement formats.
• Identify adoption risks and develop actions to increase usage and customer value.
• Build relationships with board offices, executive assistants, governance, IT, and senior stakeholders.
• Share customer feedback with Product, Tech, Sales, and Leadership.
• Improve CS processes, playbooks, and scalable enablement materials.

Tools

Zendesk

HubSpot

Salesforce

Gainsight

Job description

Your missionAs a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.

Your responsibilities:

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
• Lead implementation and change projects with multiple stakeholders
• Consult customers on governance, meeting preparation, collaboration, and decision-making processes
• Facilitate onboarding sessions, workshops, trainings, and enablement formats
• Identifyadoption risks and develop clear actions to increase usage and customer value
• Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
• Share customer feedback and insights with Product, Tech, Sales, and Leadership
• Improve CS processes, playbooks, and scalable enablement materials

Your profile

Based in Germany

• Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
• Experience working with enterprise customers and complex stakeholder structures
• Strong communicationand stakeholder management skills in German and English
• Ability to consult customers, lead workshops, and translate complexity into clear next steps
• Structured, proactive, hands-on, and customer-first mindset
• Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
• Strong understanding of corporate decision-making processes and organizational hierarchies.
• Experience working with Executive Offices, Board Offices, or Corporate Secretariats.
• Proven experience engaging with C-level executives and senior management

Why us?

• 100% remote work and flexible working hours
• High ownership in a fast-growing SaaS company
• Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
• Close collaboration with enterprise customers and senior stakeholders
• Transparent, trust-based culture with fast decision-making
• 2-3 offsites and workshops per year
• Clear development paths and a steep learning curve