Senior Customer Success Manager job at Prismic

Remote; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading tech company is seeking a Senior Customer Success Manager to work remotely across Europe. Your role will involve managing high-value accounts, executing sales strategies, and building strong relationships with C-level stakeholders. Ideal candidates have over 6 years of experience in customer success or account management, with a proven track record in driving expansion and satisfaction. This position offers a hybrid working model with various perks including a budget for home office equipment and wellness classes.

Leistungen

Latest Macbook

Home office setup budget

English classes

Online and onsite yoga classes

Yearly company gatherings

Qualifikationen

• 6+ years in a Senior Customer Success Manager role.
• Experience managing C-level stakeholders and expanding account portfolios.
• Strong sales acumen with a track record of exceeding targets.

Aufgaben

• Manage high-value client portfolios and drive expansion.
• Lead sales cycles from opportunity detection to deal closure.
• Build relationships with C-level stakeholders to align strategic goals.

Kenntnisse

Customer relationship management

Sales execution

Problem-solving

Adaptability

Communication

Tools

HubSpot CRM

Jobbeschreibung

We're sorry, the employer did not include education information for this job.

We're sorry, the employer did not include salary information for this job.

Education Assistance, Career Development, Mindfulness Offering

About the Role

Title: Senior Customer Success Manager

Work from anywhere (Europe)

Customer Success

Remote

Hi, we’re Prismic and we’re designing the future of the web.

We believe inautonomous websitesanddeeply personalized digital journeys. Our mission is toempower marketers and developers to create empathic web experiences at scale and with soul.

We’re pioneering an entirely new category:the Automation Platform for Websites. It’s what comesafterthe CMS. Imagine a site that knows your brand by heart and grows itself, continuously optimizing layout and interactions—while staying beautifully on-brand.

Used by Builders at Bershka, AXA, Deliveroo, TicketMaster

Over5,000 companiestrust Prismic, including300+ enterprise teamswho build and scale with us. We’re product-obsessed, community-powered, and backed by top-tier investors.

We work with thrilling problems like encodingbrand voiceandvisual identityinto adaptive systems, designingagentic AI architecturesthat drive growth, creating tools that let marketers buildempathetic flowswithout code, process automation with AI, etc.

Role

We're seeking aSenior Customer Success Managerto drive theexpansion, retention and adoptionof a strategic account portfolio within theCustomer Success Team.

With your strong experience in managing C-level stakeholders and multi-threaded sales processes, you'll own the full sales cycle from opportunity detection to deal closure, driving substantial revenue growth from our customer portfolio along with building strong customer satisfaction and expand their Prismic usage.

What you will be doing?

Own and manage a portfolio of high-value clients, from innovative startups to established Fortune 500 companies, guiding them through every stage of their journey with Prismic as their primary point of contact.

Strategic account growth: Build and execute mid- to long-term strategies to maximize cross-sell (primary goal) and upsell (secondary goal) opportunities.

Sales execution: Lead the entire sales cycle from identifying opportunities to structuring deals, negotiating terms, and closing.

Relationship building: Engage with C-level stakeholders to build trusted relationships and deliver actionable insights that align with their strategic goals.

Act as a trusted advisor, advocate, and coachto help clients achieve their strategic objectives, building deep and meaningful relationships with multiple contacts, including executive stakeholders. Conduct regular business reviews to ensure alignment with customer goals and value realization.

Proactively work to drive product adoption,enhance customer satisfaction, and influence customer health scores across your portfolio.

Proactively identify, flag, and mitigate riskswithin your accounts to maintain a healthy book of business and retain your portfolio.

Collaborate cross-functionally: Work closely with Customer Success Managers, Solution Engineers, Finance, Legal, Product, and Marketing teams to ensure the successful execution of account growth strategies.

Travel: Travel once per quarter within Europe to strengthen customer relationships along with attending events to explore new opportunities.

What Success Looks Like:

Achieve significantcross-sellandupselltargets, driving incremental Annual Recurring Revenue (ARR).

Buildlong-term relationshipswith key stakeholders across strategic accounts, ensuring ongoing engagement andretention.

Drive adoptionacross your portfolio providing best practices ensuring customer’s satisfaction and growth using Prismic.

Performance indicator:

Expansion: Cross sell / Upsell

Retention: GRR

Adoption

Are you the one?

Experience: 6+ years in a Senior CSM/Key Account Manager/Expansion Manager/Account Director role, with a strong focus on cross-sell and upsell. You have worked in fast-growing companies (Series A/B/C) and have a track record of exceeding sales targets in a fast-paced, competitive sales environment.

Experience working for a companyin our current stage and through its growth ($10M - $50M ARR range, product-led growth, lots of change, and building internal structure).

Proven ability to drive growth across all markets levels and enterprise accounts:From hands-on expansion efforts requiring tactical execution and persistence, to strategic multi-threaded relationship building with C-level stakeholders. Comfortable mapping and operating across varied engagement models, depending on account maturity and opportunity type.

Sales acumen: Demonstrated success in generating and closing pipeline within existing accounts. You are organized, autonomous, and excellent at negotiating and closing deals.

Proven experience working with companies that sell products or services to marketing teams, with a strong understanding of marketers' goals, KPIs, and workflows.

Industry knowledge: Strong understanding of trends in digital experience, e-commerce, and content management, with a solid technical aptitude to work alongside developers and technical teams.

Team player: Collaborative with internal teams, structured in approach, and able to work independently while communicating effectively with stakeholders.

Adaptability: You thrive in fast-paced environments where change is constant and structures are being built. You are proactive and have a problem-solving mindset.

AI experience:You have been leveraging AI tools to increase your productivity, enhance your work, and you want to get to the next level with your AI skills.

Bonus Points +

Fluent inFrench(oral and written).

Familiarity withHubSpotCRM.

Experience working withCMStools or related technology.

Why Join Us?

You’ll have the opportunity to work withhigh-level strategic accountsand engage with C-level executives across world-leading companies.

As a core part of our growing Customer Success team, you will play a key role in scaling revenue during an exciting phase of growth, with a strong focus onexpansion opportunities.

This role gives youautonomy and ownershipof a high-potential portfolio, with strong internal support from cross-functional teams.

Join afast-growing companywith ambitious goals to shape the future of web development.

What are the perks?

Firstly, we are hiring across Europe, and this is a hybrid position.

Latest Macbook

A budget for you to equip your home office setup

English classes for all levels

Online and onsite yoga classes 3x/week

Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams!

(also, other benefits that may depend on the country you’re based in)

Afraid of missing out if you’re remote? Worry not!

You get the chance to visit us from time to time and spend a few days at the Paris office

We organize virtual events to stay connected with each other

We also hold regular global meetings

We do our best to nurture a relaxed and informal atmosphere, enabling you to feel supported, thrive at your job, and keep learning.