Senior Customer Success Manager Enterprise Software (f/m/d)

cplace; München; Hybrid; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading software company is seeking a Senior Customer Success Manager (f/m/d) to support enterprise customers and drive business value. The role involves managing key accounts, developing account strategies, and building long-lasting relationships. Ideal candidates have ten years of experience in project management, enterprise software implementation, and are fluent in both German and English. The position offers flexible work options and competitive benefits.

Leistungen

Flexible work model and remote work option

30 days vacation & sabbatical option

Wellpass, job bike & corporate benefits

Modern offices in multiple cities

Hardware of your choice

Qualifikationen

• At least ten years of professional and leadership experience in project management and enterprise software implementation.
• Experience in custom application development and delivering software projects while leading teams.
• Understanding customer needs and challenges.

Aufgaben

• Support enterprise customers and generate new business.
• Guide customers throughout the sales process and implementation.
• Establish relationships with stakeholders to ensure customer satisfaction.
• Define and implement account strategy, including budget planning.

Kenntnisse

Project management

Leadership

Account planning

Customer relationship management

Fluent in German

Fluent in English

Jobbeschreibung

Senior Customer Success Manager Enterprise Software (f/m/d)

Join to apply for the Senior Customer Success Manager Enterprise Software (f/m/d) role at cplace

Ludwigsburg, München, Hannover
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Your duties

Are you eager to comprehensively support enterprise customers and generate new business?

As a Senior Customer Success Manager, you will be part of our Consulting & Professional Services department. What drives us are enthusiastic customers who solve their individual, business-critical challenges through the implementation of our software product cplace. In your role, you are a result-driven achiever who ensures that our key customers get the most value from our product and service portfolio.

• Working closely with the sales team, you provide comprehensive support to one of our key accounts, creating tangible value for both parties
• You guide our customers throughout the entire life cycle - from the sales process to implementation and into the operational phase
• If needed, you identify further business opportunities and generate additional product and service revenue
• You establish stable relationships with important stakeholders on equal footing, understand their needs and priorities, and ensure the best possible customer experience, thus generating widespread acceptance of the cplace platform
• You are responsible for the definition, planning and implementation of the account strategy for the use of the cplace product portfolio, including budget planning and control
• You coach our Solution Consultants and Project Managers to deliver the best possible results for our customers as an account team

Your profile

• At least ten years of professional and leadership experience in project management and enterprise software implementation
• Experience in custom application development and a proven track record of delivering software projects and leading teams
• Experience in account planning and implementation, and driving service revenue, utilization, and margins (P&L) for your customer
• An understanding of your customer's needs and challenges, coupled with compassion for the environment and the DNA of the industry
• Ideally, experience in the automotive, aerospace or pharmaceutical industries
• Fluent in both German and English

Our offer

• Flexible work model and remote work option
• Room for creativity, co-design and further development
• Competitive salary, 30 days vacation & sabbatical option
• Wellpass, job bike & corporate benefits
• Modern and central offices in Munich, Hannover and Ludwigsburg
• Hardware of your choice

We are an equal opportunities employer and welcome applications from all qualified candidates.