(Senior) Customer Success Manager, DACH, Mid-Touch (m/w/d)

TN Germany; München; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An innovative firm is seeking a Customer Success Manager to join their dynamic team. In this role, you'll manage a diverse portfolio of international clients, ensuring they receive exceptional service and support. Your expertise in client management and analytical skills will drive product adoption and growth opportunities. With a focus on customer experience, you'll play a pivotal role in shaping the future of HR technology. Enjoy a competitive compensation package, generous vacation days, and a supportive work environment that values personal and professional growth.

Leistungen

Competitive compensation package

28 days of paid vacation

2 Impact Days

Annual personal development budget

Regular company and team events

Generous family leave

Corporate discounts

Remote setup subsidy

Qualifikationen

• 5+ years of client-facing experience, ideally in a SaaS environment.
• Strong prioritization and execution capabilities driven by customer needs.

Aufgaben

• Manage a portfolio of up to 80 international customers.
• Build and nurture strong relationships with customers.

Kenntnisse

Client Management

Customer Relationship Management

Analytical Skills

Prioritization

Bilingual (German and English)

Jobbeschreibung

Social network you want to login/join with:

col-narrow-left

Client:

Personio

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

f01cb93703c9

Job Views:

1

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

The Role: How you'll make an impact at Personio

This position can be office-based (hybrid) in Munich or Berlin.

At Personio, Customer Experience is more than one specific role. It is an integral part of our company culture and defines how our customer-facing teams work. Customer Experience aims to maximize customer value daily. As part of the Emerging Corporates Team, you enable our customers to optimize their product experience by driving product adoption and growth opportunities at scale.

Role Responsibilities: What you'll do

1. Manage up to 80 International Emerging Corporates customers in the Mid Market.
2. Build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their customer lifecycle at Personio.
3. Prioritize based on customer focus to ensure that no customer is overlooked or underserved.
4. Leverage data to effectively drive the successful adoption and retention of your customers.
5. Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Growth Manager.
6. Act as the voice of the customer and help translate their needs into product requirements.

Additional tasks and responsibilities

1. Contribute to the Mid Market Customer Success strategy for our Emerging Corporate customers.
2. Assist in the proof of concept of our service offering to validate that it meets our customers’ needs and requirements.
3. Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures.

Role Requirements: What you need to succeed

1. ±5 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company.
2. Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
3. The ability to identify upsell opportunities and develop actionable plans to drive expansion.
4. An analytical mindset in combination with a strong sense of accountability and ownership.
5. A deep understanding of value drivers in recurring revenue business models.
6. The ability to develop strategies, translate them into initiatives, and track successful delivery.
7. The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
8. Fluent in German and English.

Why Personio

Aside from our people, culture, and mission, there are various benefits that make Personio a great place to work!
Work with us and receive these benefits (benefits vary by location):

• Competitive compensation package – reevaluated annually – including salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus additional days after 2 and 4 years
• 2 Impact Days for environmental and social initiatives
• Annual personal development budget for professional growth
• Regular company and team events
• High-impact environment with flat hierarchies
• Generous family leave, child support, mental health support, sabbaticals
• Corporate discounts across various brands
• Remote setup subsidy of 300€

About us

We’re revolutionizing HR with technology, aiming to transform how millions experience work daily. Join our team of over 2,000 in eight offices worldwide, and help us build the future of HR technology.

Our Principles:

• Exceed Customer Expectations
• Deliver Exceptional Results
• Elevate One Another
• Care to Challenge
• Ignite Positive Momentum