(Senior) Customer Success Manager, DACH, Mid-Touch (m/w/d)

TN Germany; Berlin; Hybrid; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a (Senior) Customer Success Manager to join their dynamic team in Berlin. This role focuses on enhancing customer experiences and driving product adoption across a diverse portfolio of clients. You'll be the primary contact for customers, ensuring their needs are met while identifying growth opportunities. The company offers a flexible work environment and various benefits, making it an exciting opportunity for those passionate about customer success in the SaaS sector. Join a forward-thinking organization that values innovation and customer-centric strategies.

Leistungen

Competitive compensation

Paid vacation

Impact days

Development budget

Flexible work environment

Family support

Discounts

Remote setup subsidy

Qualifikationen

• 5+ years managing large customer portfolios, ideally in SaaS.
• Strong prioritization and execution skills driven by customer needs.

Aufgaben

• Manage up to 80 International Emerging Corporates customers.
• Build and nurture strong relationships with customers.
• Identify upsell opportunities and develop plans for expansion.

Kenntnisse

Client-facing experience

Customer relationship management

Analytical skills

Product adoption strategies

Upselling techniques

Fluent in German

Fluent in English

Jobbeschreibung

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(Senior) Customer Success Manager, DACH, Mid-Touch (m/w/d), Berlin

Client: Personio

Location: Berlin, Germany

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 6cd32e13b71f

Job Views: 1

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

The Role: How you'll make an impact at Personio

This position can be office-based (hybrid) in Munich or Berlin.

At Personio, Customer Experience is an integral part of our culture and influences how our customer-facing teams operate. It aims to maximize customer value daily. As part of the Emerging Corporates Team, you will enable customers to optimize their product experience by promoting product adoption and growth opportunities at scale.

Role Responsibilities: What you'll do

1. Manage up to 80 International Emerging Corporates customers in the Mid Market.
2. Build and nurture strong relationships with customers, acting as their primary point of contact and trusted partner throughout their journey at Personio.
3. Prioritize customer focus to ensure no customer is overlooked or underserved.
4. Leverage data to drive successful adoption and retention.
5. Identify upsell opportunities and develop plans for expansion in collaboration with the Growth Manager.
6. Act as the voice of the customer, translating their needs into product requirements.

Additional tasks and responsibilities

1. Contribute to the Mid Market Customer Success strategy for our Emerging Corporate customers.
2. Assist in validating our service offering through proof of concept to meet customer needs.
3. Challenge the status quo and seek innovation within Customer Success processes.

Role Requirements: What you need to succeed

1. Approximately 5 years of client-facing experience managing a large customer portfolio, ideally in SaaS.
2. Strong prioritization and execution skills, driven by customer needs and business impact.
3. Ability to identify upsell opportunities and develop expansion plans.
4. Analytical mindset with a strong sense of accountability and ownership.
5. Deep understanding of value drivers in recurring revenue models.
6. Ability to develop strategies, initiatives, and track delivery.
7. Adaptability and positive attitude in dynamic environments.
8. Fluent in German and English.

Why Personio

Enjoy various benefits such as competitive compensation, paid vacation, impact days, development budget, company events, flexible work environment, family support, discounts, remote setup subsidy, and more.

About us

We are revolutionizing HR through technology, with over 10,000 customers and 2,000 employees globally. Join us to shape the future of HR technology, guided by our principles of exceeding expectations, delivering results, elevating one another, challenging positively, and creating momentum.