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APPINIO GmbH is seeking a Senior Customer Success Manager for the DACH region to empower clients using their insights platform. The role emphasizes building strong client relationships, providing strategic guidance, and managing diverse research projects to enhance client satisfaction. Candidates should have at least 5-7 years of experience in a B2B context along with a strong educational background.
Europe
Allow us to introduce ourselves
Hello there! We’re Appinio, a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based, we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014, but we’re now humbled to call the world our playground, with over 260 employees spread across 13 countries (we’re remote-first), 2600+ international clients, delivering research from +190 markets, globally.
Want to be a part of the Appinio movement?
Here at Appinio, we valuetransparencyin ourrecruitment process, and we've created a blog to share what to expect during each step of our journey together: here
Your mission as a Senior Customer Success Manager - DACH (m/f/d)
As Appinio continues to revolutionise and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. As we continue to grow, we are seeking a talented Senior Customer Success Managerto join our team.
As a Senior Customer Success Manager, you will support a portfolio of clients and act as a trusted advisor, helping them to effectively use customer insights to achieve their business goals. You will support clients to fully understand and utilise our product, and drive their growth by providing strategic support and guidance. As the long-term satisfaction of our customers is pivotal for our success, in this role it is also crucial to proactively gather feedback and collaborate cross-functionally to continuously improve our product and services.
Join us at Appinio and help shape the future of market research!
What you’ll be doing
What’s in it for you?
Kind reminder: Please ensure you submit your application in English
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position, we encourage you to apply. We're eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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