Senior Customer Success Manager DACH — Ecommerce / Marketing Analytics SaaS

Grey Matter Recruitment; München; Vor Ort; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A global Ecommerce and Marketing SaaS business is seeking its first Customer Success Manager based in Germany. This role involves managing key accounts, ensuring customer satisfaction, and acting as a product expert while working closely with global teams. Ideal candidates will have extensive experience in Customer Success, a strong technical background, and fluency in German.

Leistungen

Fully flexible working

Qualifikationen

• 4-5+ years' experience in Customer Success or Account Management.
• Strong technical background with SaaS products.
• Knowledge of digital marketing and mar tech preferred.

Aufgaben

• Manage key enterprise and mid-market accounts across DACH.
• Own onboarding, retention, renewals, and customer satisfaction.
• Act as the primary product expert and trusted advisor for clients.

Kenntnisse

Customer Success

Account Management

SaaS

Digital Marketing

Technical Skills

Fluency in German

Jobbeschreibung

We are hiring for the first Customer Success Manager to be based in Germany for a global Ecommerce / Marketing SaaS business who have built significant revenue across the DACH region and are now investing into a dedicated local Customer Success function.

Company

• Global leader in Ecommerce and Marketing Analytics
• 150 clients in DACH already
• Hiring team of 6 in Germany immediately
• Highly profitable business
• Clients include Microsoft, Epic Games, Nike, Amazon
• Fully flexible working

Role

• First Customer Success Manager hire in Germany, managing key enterprise and mid-market accounts across DACH
• Full ownership of onboarding, retention, renewals and customer satisfaction
• Act as the primary product expert and trusted advisor for clients, partnering closely with global teams
• Technical and consultative role with exposure to Marketing Analytics, CRO, SEO, A / B testing and broader digital marketing

Experience Needed

• 4-5+ years' experience in Customer Success or Account Management
• Strong technical background with SaaS products
• Knowledge of digital marketing and mar tech preferrable
• Fluent German speaker based in Germany
• Comfortable managing mid-market and enterprise accounts
• If this opportunity sounds of interest, please apply on here or email [emailprotected] directly.