Senior Customer Success Manager DACH at Ecommerce / Marketing Analytics SaaS

Grey Matter Recruitment; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading Ecommerce and Marketing Analytics SaaS company is seeking its first Senior Customer Success Manager based in Germany. This role involves managing key accounts, owning the customer journey, and providing technical expertise to ensure client satisfaction. The ideal candidate will have a strong background in SaaS, digital marketing, and fluent German skills.

Leistungen

Fully flexible working

Qualifikationen

• 4-5+ years’ experience in Customer Success or Account Management.
• Fluent German speaker based in Germany.
• Comfortable managing mid-market and enterprise accounts.

Aufgaben

• Full ownership of onboarding, retention, renewals and customer satisfaction.
• Act as primary product expert and trusted advisor for clients.
• Technical and consultative role with exposure to Marketing Analytics and digital marketing.

Kenntnisse

Customer Success

Account Management

Technical SaaS Proficiency

Digital Marketing Knowledge

Jobbeschreibung

Senior Customer Success Manager DACH at Ecommerce / Marketing Analytics SaaS

We are hiring for the first Customer Success Manager to be based in Germany for a global Ecommerce / Marketing SaaS business who have built significant revenue across the DACH region and are now investing into a dedicated local Customer Success function.

Company

• Global leader in Ecommerce and Marketing Analytics
• 150 clients in DACH already
• Hiring team of 6 in Germany immediately
• Highly profitable business
• Clients include Microsoft, Epic Games, Nike, Amazon
• Fully flexible working

Role

• First Customer Success Manager hire in Germany, managing key enterprise and mid-market accounts across DACH
• Full ownership of onboarding, retention, renewals and customer satisfaction
• Act as the primary product expert and trusted advisor for clients, partnering closely with global teams
• Technical and consultative role with exposure to Marketing Analytics, CRO, SEO, A/B testing and broader digital marketing

Experience Needed

• 4-5+ years’ experience in Customer Success or Account Management
• Strong technical background with SaaS products
• Knowledge of digital marketing and mar tech preferrable
• Fluent German speaker based in Germany
• Comfortable managing mid-market and enterprise accounts

If this opportunity sounds of interest, please apply on here or email [e-mail] directly.

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Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers and agencies to find talent in London, across the UK and internationally.

Our Advertising Technology Team are specialists in the digital advertising industry and work with a range of companies from ad tech vendors, media agencies and publishers working on vacancies across programmatic, paid social, PPC, CRM & data analytics.

The key roles they hire for are ad operations, account managers, technical account managers, traders and analytics. Our portfolio of roles includes a variety of mid-senior and executive level roles