(Senior) Customer Success Manager

Wunder Mobility; Hamburg; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global mobility software provider is seeking a Senior Customer Success Manager in Hamburg to build long-term partnerships with clients. The role requires 5+ years of experience in Customer Success within a B2B SaaS context, along with C1 German and strong English skills. Key responsibilities include onboarding, customer advocacy, and strategic account management, contributing directly to the success of our clients.

Leistungen

30 days of vacation

Hybrid/remote flexibility

Growth opportunities

Qualifikationen

• 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
• Strong understanding of SaaS metrics and customer lifecycle management.
• Minimum C1 German language skills and strong business English.

Aufgaben

• Act as the main point of contact for enterprise accounts in German-speaking markets.
• Drive customer onboarding and adoption of the platform.
• Manage renewals and mitigate churn risks.
• Represent the customer voice internally.

Kenntnisse

Customer Success management

Account Management

Stakeholder management

B2B SaaS knowledge

Excellent communication

Problem-solving mindset

Jobbeschreibung

Wunder Mobility builds the software that powers shared mobility worldwide. Our platform runs 2M+ rides every month, 30M daily API calls, and 20,000+ vehicles across Europe, the US, and Asia. Operators like Forest, Green Mobility, and Emmy rely on us every day.

Overview

Why Join Us

We’ve raised more than €100M over the last decade, undergone a tough restructuring phase, and are now profitable and focused. For our Customer Success team, this means joining a stable, growing company where your work directly influences how millions of people move in cities worldwide.

As a Senior Customer Success Manager, you’ll be at the heart of building long-term partnerships with our clients, helping them achieve measurable business results and grow on our platform. You’ll own the customer journey end-to-end — from onboarding through daily support, escalations, renewals, and growth. You’ll work with operators across Europe and beyond, ensuring they succeed with Wunder Mobility’s products while shaping the future of shared mobility.

The Role

You’ll own relationships with some of our most important customers, guiding them from onboarding through growth and renewal. Your role is both strategic and hands-on: you’ll align customer goals with our product roadmap, manage escalations, and act as the customer’s advocate within Wunder Mobility.

You’ll collaborate closely with Product & Engineering, Sales, and Finance to deliver a world-class customer experience and maximize the value our clients get from our software.

What You’ll Do

• Act as the main point of contact for enterprise and growth accounts in German-speaking markets.
• Drive customer onboarding, training, and adoption of our platform.
• Develop success plans and track business outcomes for each customer.
• Take full end-to-end ownership of customer tickets, escalations, and daily operations.
• Proactively identify expansion opportunities and partner with Sales on upsell / cross-sell.
• Manage renewals and mitigate churn risks.
• Represent the customer voice internally, influencing product priorities.
• Lead QBRs and strategy workshops with client executives.
• Mentor junior Customer Success Managers and help shape best practices.

Qualifications

What You Bring

• 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
• Track record of managing enterprise accounts and driving measurable outcomes.
• Strong understanding of SaaS metrics and customer lifecycle management.
• Excellent communication, presentation, and stakeholder management skills.
• Minimum C1 German language skills and strong business English.
• Ability to collaborate across functions and cultures.
• A proactive, problem-solving mindset with high ownership.

What Gives You an Advantage

• Technical affinity : APIs, webhooks, and integrations are not new to you.
• Hands-on experience with Postman or similar tools to test endpoints.
• Ability to translate complex customer requirements into clear Jira / Linear tickets for Engineering.
• Familiarity with payment providers (e.g., Stripe, Adyen, Payone) or shared mobility platforms.
• Proven ability to work independently in a lean setup and cover for teammates when needed.

Benefits

What You’ll Get

• A stable, international career in a profitable and growing SaaS company.
• Direct impact : your work influences how millions of people move in cities worldwide.
• Hybrid / remote flexibility (depending on location).
• 30 days of vacation + workation opportunities.
• A high-trust, senior team where decisions are made quickly and your impact is visible.
• Growth opportunities : real ownership and the chance to develop into a leadership or technical specialization role.

Send us your CV and if you’d like, include a short note on why this role excites you and why you're the best fit for the role.

Wunder Mobility is the leading global tech and service platform for new mobility solutions.