Senior Customer Success Manager

Almedia; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading advertising firm based in Berlin seeks a Senior Customer Success Manager to drive strategic client success and manage advertising campaigns. This role requires strong experience in client success, excellent analytical skills, and the ability to work collaboratively with cross-functional teams. The ideal candidate will optimize campaigns and leverage data-driven insights to foster long-term growth for both clients and the company.

Leistungen

Virtual equity option policy

Weekly breakfast and lunch

Public transport ticket

Gym membership

Language classes

Qualifikationen

• Proven experience in client success or account management in digital advertising.
• Highly analytical and detail-oriented with data proficiency.
• Strong understanding of ad-tech trends and competitive insight.

Aufgaben

• Lead client relationships and advertising campaigns effectively.
• Optimize campaigns using data-driven insights and track performance.
• Collaborate with cross-functional teams for client success.

Kenntnisse

Client Success

Analytical Skills

Communication Skills

Problem-Solving

Strategic Thinking

Tools

Data Analytics Tools

Digital Advertising Tools

Jobbeschreibung

Almedia is the fastest-growing advertising company in Europe according to the FT1000, offering mobile game and app developers unparalleled returns from rewarded user acquisition. We are engineering the future of UA with our data-driven approach and community of over 40 million users engaging with games, apps, and surveys.

Based in the heart of Berlin, our collaborative approach offers the opportunity for our clients to acquire 10,000 users daily, providing consistent value and improved ROAS in the short and long term.

We're now looking for a Senior Customer Success Manager who will be pivotal in driving the strategic success of our clients and shaping Almedia's future growth in the rewarded ad ecosystem. You'll directly impact Almedia's success by leading client relationships, guiding advertising campaigns, and implementing data-driven insights to deliver measurable outcomes. This role offers the chance to make a real difference through proactive problem-solving, strategic upselling, and cross-functional collaboration.

What You'll Do

• Strategically Advise & Grow Client Accounts: Serve as a strategic advisor, guiding advertisers through Almedia's rewarded ecosystem, optimizing their campaigns, and identifying opportunities to significantly increase their ad spend and expand their portfolios.

• Drive Data-Driven Campaign Optimization: Lead the setup, tracking, and continuous performance analysis of advertising campaigns on our platform, utilizing insights to meet key client KPIs and ensure sustained success and ROI.

• Provide Competitive & Industry Insights: Deliver in-depth analysis of campaign performance on Almedia, alongside insights into the latest industry trends and competitive landscape, empowering clients to make informed strategic decisions.

• Champion Scalable CS Processes & Innovation: Help architect the future of Almedia's Customer Success operations by contributing to scalable process development and exploring creative growth strategies that will ensure our long-term client and team success.

• Collaborate Cross-functionally for Client Success: Work closely with our Sales, Product, and Engineering teams to advocate for client needs, resolve complex challenges, and contribute to the evolution of our platform.

What You'll Bring

• Client Success & Ad-Tech Experience: Proven experience in client success, account management, or business development, specifically within digital advertising, gaming, or app industries.

• Analytical & Data Proficiency: You're highly analytical and detail-oriented, capable of using data and analytics tools to deeply understand campaign performance and shape effective strategies.

• Industry & Competitive Insight: Strong understanding of ad-tech trends, competitive analysis, and best practices in digital advertising, enabling you to provide valuable counsel to clients.

• Strategic Communication & Relationship Building: Clear, persuasive communication skills, coupled with strong negotiation abilities, essential for building robust client relationships and making data-informed decisions.

• Technical Knowledge & Troubleshooting: Familiarity with digital advertising and campaign tracking tools, including comfort with technical integrations.

• Bonus: Direct experience with rewarded traffic, tracking setups, or Mobile Measurement Partners (MMPs).

What Makes You a Great Fit

• Problem-Solver at Heart: You're proactive and resourceful, constantly seeking creative solutions for both client challenges and internal process improvements.

• Collaborative Team Player: You value collaboration and respect diverse perspectives, thriving in an environment where shared knowledge drives collective success.

• Adaptable & Growth-Oriented: You're comfortable in fast-paced environments, eager to learn new skills, and committed to continuous professional growth.

Why Almedia?

• Become an owner: As part of our virtual equity option policy, you’ll have the opportunity to share in Almedia’s success and growth.

• Innovative and high-growth: Join a startup that has been profitable from day one and is rapidly scaling its impact in the Ad-Tech space.

• Berlin Office & Collaborative Hub: Work primarily from our modern, centrally located Berlin office, designed to foster strong collaboration, team connection, and organic growth as we build together.

• Other Benefits: Enjoy a range of benefits designed to support your well-being and growth, including weekly breakfast and lunch at the office, a public transport ticket, gym membership, language classes, and with more exciting additions on the horizon.

We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth—whether you aspire to be a future leader or a specialist. Almedia is an equal opportunity employer; we embrace and celebrate diversity, encouraging individuals from all backgrounds to apply.