Senior Customer Relations Manager

Ciklo Talent; Dach; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading company in the digital asset space is seeking a Senior Customer Relationship Manager to build and maintain relationships with high-net-worth individuals and institutional clients. This role offers competitive compensation, performance bonuses, and flexible working arrangements. Ideal candidates will have extensive experience in customer relationship management and strong knowledge of blockchain technologies.

Leistungen

Flexible working arrangements, including remote options

Opportunities for professional growth

Competitive salary package with performance-based bonuses

Qualifikationen

• Extensive experience in customer relationship management, private banking, or asset management.
• Strong knowledge of blockchain technologies and digital assets.
• Exceptional communication and negotiation skills.

Aufgaben

• Build and maintain strong, long-term relationships with HNWIs and institutional clients.
• Oversee a portfolio of key clients, ensuring satisfaction and identifying enhancement opportunities.
• Guide clients through their entire journey, from onboarding to ongoing relationship management.

Kenntnisse

Customer Relationship Management

Blockchain Technologies

Digital Assets

Communication

Negotiation

Interpersonal Skills

Jobbeschreibung

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Ciklo Talent

Creating a Senior-Level Talent Community in the FinTech, Finance and Digital Asset Space

Senior Customer Relationship Manager - HNW Clients – Digital Assets

Our client is a pioneering force in the digital asset industry, utilizing blockchain technology and decentralized solutions to revolutionize financial services. With a commitment to driving innovation and providing cutting-edge solutions for high-net-worth individuals (HNWIs) and institutional clients, the company offers an exciting and progressive environment for professional growth.

Location: Stuttgart, Munich, Vienna - or close to these cities

Attractive Compensation, performance-based bonus, equity potential

Your Responsibilities:

Client Relationship Management: Build and maintain strong, long-term relationships with HNWIs, family offices and institutional clients, acting as their trusted advisor for all their financial needs.

Account Management: Oversee a portfolio of key clients, ensuring their satisfaction and identifying opportunities to enhance their experience with tailored solutions.

Customer Retention and Growth: Focus on customer retention strategies, proactively addressing concerns, and ensuring client needs are met. Identify cross-selling and upselling opportunities to maximize customer value.

Client Engagement: Serve as the primary point of contact for clients, maintaining regular communication and meeting with them virtually and onsite to strengthen the relationship. Represent the company at private events, briefings, and key relationship moments.

Customer Lifecycle Management: Guide clients through their entire journey, from onboarding to ongoing relationship management, ensuring they receive exceptional service at every stage.

Your Profile:

• Extensive experience in customer relationship management, private banking, or asset management, with a solid track record of working with HNWIs.
• Strong knowledge of blockchain technologies, digital assets, and financial services.
• Exceptional communication, negotiation, and interpersonal skills with a strategic approach to relationship management.
• Outgoing and personable, capable of engaging clients both virtually and in person.
• Proficiency in English and German (C1)

What the Company Offers:

• A role in a rapidly growing, innovative company in the digital asset space.
• Competitive salary package with performance-based bonuses.
• Flexible working arrangements, including remote options.
• Opportunities for professional growth in a dynamic and supportive environment.
• Exciting projects and collaboration with top industry experts.

Ciklo Talent looks forward to your application!

Ciklo Talent is committed to equal opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, Finance, and Customer Service

Referrals increase your chances of interviewing at Ciklo Talent by 2x

Sign in to set job alerts for “Relationship Manager” roles.

Customer Relationship Manager (all genders) - 100% Home Office, Germany

Account Executive - Publisher Partnerships

Regional Sales Manager (Business Development / Key Account Management)

Account Executive - Publisher Partnerships

Strategic (Senior) Account Executive (m/f/d)

GIRI Sales & Customer Success Manager (m/w/d)

Technical Account Manager - SaaS, CCaaS, VoIP

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.