Senior Customer Quality Engineer (m / w / d)

TE Connectivity; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the connectivity sector is seeking a Quality Assurance Professional to ensure product quality standards are met. You will be responsible for managing customer relations related to quality issues and leading initiatives for continuous improvements. The ideal candidate will possess a BSc in Engineering and be proficient in automotive quality tools. This role offers an attractive compensation package alongside opportunities for personal and professional development.

Leistungen

Competitive salary

Performance bonuses

Health and wellness incentives

Employee stock purchase program

Community outreach and charity events

Qualifikationen

• BSc in Engineering or Technical field; relevant experience can substitute.
• Fluent in German and English, both spoken and written.
• Knowledge of automotive core tools and IATF16949.

Aufgaben

• Serve as the Quality Key Contact for Customer relations and oversee quality performance metrics.
• Manage Customer Scorecards and lead warranty reduction programs.
• Coordinate customer complaints and manage containment actions.

Kenntnisse

Analytical

Detail-oriented

Interpersonal skills

Communication skills

Ausbildung

BSc in Engineering or Technical field

Tools

APQP

FMEA

SPC

GD&T

Six Sigma

Jobbeschreibung

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Job Overview

TE Connectivity's Quality Assurance Teams are responsible for all or part of an organization's Quality Management System, including conformance and continuous improvement initiatives. They evaluate products, services, facilities, manufacturing, or business processes to ensure quality standards are met. The team develops and implements quality plans, programs, and procedures using quality control statistics, lean manufacturing concepts, and Six Sigma tools. They review, analyze, and report on quality discrepancies, investigate problems, perform quality audits, and develop corrective actions for recurring issues. The team collaborates closely with manufacturing, engineering, customers, suppliers, and subcontractors to meet requirements.

Main responsibilities include, but are not limited to:

• Serve as the Quality Key Contact for Customer relations, including TRS alignment (with CQE Auto / ICT)
• Gather and act on Voice of Customer (VoC) data
• Monitor and improve Customer Satisfaction, championing actions within TE
• Manage Customer Scorecards
• Oversee quality performance metrics such as claims, DPPM, response times
• Manage warranty processes and lead warranty settlements
• Lead and promote warranty reduction programs across relevant functions and sites
• Prepare and facilitate TRS (TEC) & Customer Quality Meetings
• Evaluate and communicate Customer Specific Requirements
• Support negotiations of Quality Agreements
• Assist with Engineering Changes and NPI projects
• Moderate and lead escalated quality issues
• Coordinate customer complaints and manage containment actions at customer sites
• Link customers with manufacturing plants regionally and globally
• Contribute to the continuous improvement of quality processes

Qualifications:

• BSc in Engineering or Technical field; relevant experience can substitute formal education
• Knowledge of automotive core tools such as APQP, PPAP, FMEA, MSA, SPC, 8D, FTA, GD&T
• Certified Six Sigma Green or Black Belt (preferred)
• Knowledge of IATF16949 and Customer Specific Requirements
• Fluent in German and English, both spoken and written
• Eligible for visa applications
• Willing to travel 10%-25%, domestically and internationally

Ideal Candidate Attributes:

• Self-reliant and proactive
• Motivated to lead and develop teams
• Result-oriented with goal focus
• Analytical, structured, and detail-oriented
• Capable of managing multiple tasks and projects
• Strong interpersonal and communication skills
• Decisive with sound judgment and team buy-in

What TE Connectivity Offers:

We provide an attractive and flexible total compensation package prioritizing employee well-being, including:

• Competitive salary
• Performance bonuses
• Health and wellness incentives
• Employee stock purchase program
• Community outreach and charity events
• Employee resource groups

Benefits vary by location and are supported by TE or external providers.