Senior Customer Partner Region Mid West Germany

3100 Kyndryl Deutschland GmbH; Düsseldorf; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A leading company in technology management seeks a Senior Customer Partner to revolutionize relationship management and drive account growth. This role requires strong relationship-building capabilities with clients at executive levels and a deep understanding of business and technology best practices. The successful candidate will be pivotal in ensuring client satisfaction and expanding business opportunities.

Leistungen

Employee learning programs and certifications

Opportunities for volunteering and giving

Qualifikationen

• 7+ years experience in account management or a relevant role.
• Strong communication skills with executive stakeholders.
• Ability to manage multiple projects while maintaining attention to detail.

Aufgaben

• Serve as the main point of contact for customer account management.
• Build and maintain client relationships.
• Develop new business with existing clients and identify areas for growth.

Kenntnisse

Communication

Negotiation

Presentation

Relationship Management

Attention to Detail

Ausbildung

BA / BS or MA / MS degree in IT, Business Administration, Sales

Tools

CRM software (e.g., Salesforce)

MS Office (especially MS Excel, PowerPoint)

Jobbeschreibung

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Areyoureadytotakeon anexcitingchallengeasa SeniorCustomerPartnerwithKyndryl?We'relookingforadynamicindividual,whocanrevolutionizerelationshipmanagement,driveaccountgrowth, and boostprofitability. Inthisrole,you'llhavethepowertocreate,maintain, anddevelopdeepcustomerconnections,bringingtheverybestofKyndryltothetableandbuildingtrustedrelationshipswithtop-levelexecutives.

As a Senior Customer Partner, you'llbe at theforefrontofdrivingproactiveaccountgrowthforourclients in Germany. Yourresponsibilities will includedeveloping strong relationshipswithcustomers and keybusinessexecutives, answeringtoclientqueries, and identifyingnewbusinessopportunitiesamongexisting and newcustomers.

Not only will youleadoneormoreaccount, but you'll also bethedrivingforcebehindgeneratingnewopportunities and expandingexistingworkinto larger scopes and newcapabilities. By building a strong go-to-marketpipelinewithourpartners, you'lljoinforcestopursue and conquernewdeals, takingKyndryltounprecedentedheights.

With yourdeepknowledgeofbestpractices in IT and yourdeepknowledgeof external bestpractices,youunderstandhowtheycanimpactourcustomers. By stayingaheadofthecurve, you'llcontinuouslyprovide innovative solutionsthatpositionKyndrylas a leader in themarket.

As an owneroftheaccount P&L, you'lltakechargeofcustomersatisfaction, ensuringthatourclientsare not only happy but also successful. Integrity is at thecoreofeverythingyou do, and you'llgoabove and beyondtoensureaccountcompliance and maintain a stellar reputation.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Responsibilities :

• Serve as the main point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Support in negotiating contracts and close agreements to maximize profit and growth
• Develop trusted advisor relationships with customer stakeholders and executive sponsors
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Communicate progress of initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas for improvement to meet sales quotas
• Forecast and track key account metrics and prepare reports on account status
• Collaborate with sales teams to identify and grow opportunities within your territory
• Assist with challenging client requests or issue escalations as needed

Required Skills and Experience :

• Proven work experience (7+ years) in account management or a relevant role
• Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
• Experience with CRM software (e.g., Salesforce) and MS Office (especially MS Excel, PowerPoint)
• Excellent listening, negotiation, and presentation skills
• Ability to manage multiple projects and demands while maintaining attention to detail
• Strong communication skills in a complex matrix with clients, external and internal partners, as well as cross-functional teams
• Knowledge of business and technology trends and industry best practices, especially within IT and Automotive
• Strong verbal and written communication skills
• BA / BS or MA / MS degree in IT, Business Administration, Sales, or a relevant field

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Customer Partner Mid • Germany,Westphalia,North Rhine,Dusseldorf