Senior Customer Operations Manager mfd

LEGO; München; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Join LEGO's dynamic Operations team where you will lead customer operations. This role focuses on ensuring efficient order processing, inventory management, and delivering exceptional customer service. Your leadership skills will help drive continuous improvement initiatives within the team, creating value for customers and enhancing operational efficiency.

Leistungen

Family Care Leave

Life and Disability Insurance

Wellbeing Resources

Colleague Discount

Bonus Scheme

Qualifikationen

• Several years in Customer Operations with a strong track record.
• Fluency in German required.
• Experience in People Management.

Aufgaben

• Manage order processing and collaborate with logistics for timely deliveries.
• Monitor and maintain healthy inventory levels.
• Process customer claims efficiently.

Kenntnisse

Leadership Experience

Continuous Improvement

Operations Management

Process Improvement

Project Management

Strategic Planning

Jobbeschreibung

Are you ready to join a high performing Operations team where you can have a significant impact on the performance of a leading toy brand and its partners

Use your excellent leadership and customer management skills to assure an optimal distribution of goods in the Europe Central (EUC / DACH) markets and bring value to LEGO Groups customers with your focus on leadership partner management quality and service.

Core Responsibilities

This role is crucial for delivering exceptional customer service by ensuring efficient order processing timely deliveries high stock availability and effective handling of customer claims. It serves as a vital link between the Sales and Marketing teams and plays a key role in shaping and executing the Operations strategy within the EUC business unit.

The role leads the Customer Operations team which is primarily responsible for three key areas :

OrdertoCash Process : Managing the receipt and processing of customer orders and collaborating with the logistics team to ensure timely deliveries.

Retailer Inventory Management : Monitoring and maintaining healthy inventory levels for retailers ensuring the right mix of products without excess or shortage.

Claim Management : Processing customer claims related to returns damages shortages etc. and working with the Sales team to efficiently handle trade funding claims.

Additionally the role involves leading a highperforming and engaged team leading transformations in work methods and tools and supporting Continuous Improvement initiatives within Customer Operations to enhance effectiveness and efficiency.

Do you have what it takes

We are seeking an individual with several years of experience in Customer Operations a proven track record in driving crossfunctional continuous improvement fluency in German and experience in People Management.

Result Orientation : We expect you to ensure that orders inventories and claims are efficiently managed deliveries are optimized and key performance metrics are consistently high.

Collaboration : Success in this role requires proactively fostering a positive culture and maintaining strong collaboration with both external and internal partners.

Functional Expertise : A deep understanding of FMCG customers order and inventory management and a history of continuous improvement in these areas is essential.

Quality : You will be responsible for ensuring accurate order completion and meticulous inventory management to prevent significant overages or shortages in the marketplace.

LIMB3

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here is what you can expect :

Family Care Leave We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme.

Workplace When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity creativity and imagination inspire everything we do. We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex gender identity or expression race / ethnicity national origin sexual orientation disability age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO team today.

Required Experience :

Manager

Key Skills

Employee Evaluation,Continuous Improvement,FDA Regulations,Management Experience,Process Improvement,Profit & Loss,Operations Management,Project Management,Strategic Planning,Leadership Experience,P&L Management,Supervising Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1