Senior Customer Integration Engineer

Trustpilot; Hamburg; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Trustpilot seeks a Technical Sales Architect to define solutions and improve onboarding experiences for enterprise clients. This role involves partnership with sales teams to create technical solutions, guiding seamless integrations, and ensuring customer success. Join a dynamic team committed to building trust through technology and collaboration.

Leistungen

Competitive compensation package + bonus

20 days holiday plus 8 days after 6 months

2 paid volunteering days per year

Rich learning and development opportunities

Health benefit of €50 a month

Full access to the Headspace app

Location in a prime area with stunning views

Qualifikationen

• Proven ability in a technical role within a SaaS environment.
• Experience with API integration and data architecture.
• Skills in programming languages like Python and JavaScript.

Aufgaben

• Partner with sales on technical skills and solution mapping.
• Design and present tailored technical solutions.
• Oversee technical onboarding and ensure smooth integration.

Kenntnisse

Technical communication

Technical problem-solving

Collaboration

Ausbildung

Experience in a technical customer-facing role

Tools

REST APIs

SaaS platforms

Jobbeschreibung

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

Focus: Architecting technical infrastructure and value realisation for Trustpilot's largest European Enterprise prospects & customers.

Result:Boost complex NB deals through technical credibility and ensure rapid, effective onboarding for long-term strategic value.

What you'll be doing:

• Technical Sales partner: Partner with NB Sales on technical skills and solutions mapping, including API integration, data architecture, and security.
• Solution architect: Design and present tailored technical solutions, including POC development and demonstrations, aligning with long-term strategies.
• Integration & implementation qualification: Collaborate on initial integration strategies and blueprints, defining data migration, system dependencies, and deployment methodologies.
• Technical success planner: Co-develop Success Plans with CSM mapping key technical milestones, adoption metrics, measurable success metrics.
• Technical onboarding lead: Oversee technical onboarding, ensuring seamless integration, data flow, and system configuration; work with customer IT for smooth handoff and best practices.
• Adoption lead: Systematically address technical challenges, provide advanced guidance, and conduct technical workshops for effective platform adoption.

Who you are:

• Demonstrated ability in a technical customer-facing role (e.g., Sales Engineer, Solutions Architect, Technical Consultant) in a SaaS enterprise environment.
• Comprehensive understanding of Enterprise IT landscapes, integration (REST APIs, webhooks), data management (ETL, data warehousing), and security (authentication, authorization), including cloud platforms, network architecture, and security protocols.
• Programming knowledge (e.g., Python, JavaScript) and experience with relevant technologies (e.g., CRM, Postman, data analytics platforms); familiarity with scripting, databases, and DevOps.
• Experience responding to and completing RFPs (Request for Proposals) and RFIs (Request for Information) in a technical context.
• Effective technical communication and presentation skills for technical and non-technical audiences, including documentation
• Ability to map technical requirements to business value and Trustpilot's capabilities.
• Dedicated problem-solver with a commitment to ensuring technical customer success.
• Collaborative and experienced in cross-functional teams, including engineering and product management, with Agile experience and adept at building and maintaining internal relationships.

What's in it for you?

• Competitive compensation package + bonus
• 20 days holiday with an additional 8 days after 6 months of continuous employment
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Benefit-in-kind of 44€ a month, which can be used for a range of purposes such as private healthcare, accommodation, a company car, a gym membership, an interest-free loan, travel expenses, or any other expense
• Health benefit of 50€ a month which you can use to spend on anything that supports positive health
• Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan
• Prime location with stunning views of the Alster in a brand-new office space

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-JC1

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.