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Senior Customer Excellence Operations Manager (all genders)

LucaNet

München

Vor Ort

EUR 45.000 - 65.000

Vollzeit

Vor 30+ Tagen

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Zusammenfassung

A leading company in the SaaS industry is seeking an Operations Specialist to enhance efficiency and drive continuous improvement within their Customer Excellence Division. The ideal candidate will analyze processes, create SOPs, and collaborate with teams to ensure exceptional service delivery. This role offers a dynamic work environment with flexible hours and numerous perks to support personal and professional growth.

Leistungen

Flexible working hours and locations
Work from Abroad
Sabbatical options
Opportunities to collaborate and learn
Resources for personal and professional growth
Regular feedback for development
Paid volunteer time
Mental health support and counseling
Generous leave policy
Competitive pay and pension plan
Financial support for bike
Benefits from corporate partners

Qualifikationen

  • Proven experience in operations analysis and process improvement.
  • Strong background in Data Science or Analytics.
  • Experience in a SaaS environment is a plus.

Aufgaben

  • Analyze current processes and performance metrics.
  • Create, document, and maintain Standard Operating Procedures (SOPs).
  • Provide training and support on new processes.

Kenntnisse

Analytical skills
Organizational skills
Communication skills
Problem-solving

Ausbildung

Bachelor's degree in Business Administration
Bachelor's degree in Operations Management

Tools

Process mapping tools
Project management tools

Jobbeschreibung

We are seeking an analytical and detail-oriented Operations Specialist to join our dynamic Customer Excellence Division at LucaNet. This division includes Customer Success, Technical & Professional Services, and Support. In this role, you will analyze processes and metrics, implement strategies to improve efficiency, and create standardized operating procedures (SOPs) to ensure our customers receive exceptional service. This is an excellent opportunity for a problem solver who is passionate about operational excellence and driving continuous improvement.

What you'll do

  1. Analyze current processes and performance metrics to identify areas for improvement.
  2. Establish a robust monitoring system and track efficiency improvements.
  3. Create, document, and maintain Standard Operating Procedures (SOPs), ensuring compliance with company policies and regulations.
  4. Provide training and support to team members on new processes and SOPs.
  5. Develop strategies to enhance efficiency and collaborate with cross-functional teams to implement changes.

What you bring to the table

  • Bachelor's degree in Business Administration, Operations Management, or a comparable qualification.
  • Strong analytical skills with a background in Data Science or Analytics.
  • Proven experience in operations analysis, process improvement, and creating SOPs.
  • Strong organizational skills, proficiency in process mapping and project management tools.
  • Excellent communication skills and a detail-oriented mindset.
  • Ability to work independently and as part of a team.
  • Prior experience in a SaaS environment is a plus.

Perks at work

  • LucaFlex – Flexible working hours and locations tailored to your needs.
  • Work from Abroad – Up to 90 workdays outside your home country supported by our partner Workflex.
  • Sabbatical – Personal pursuits, family time, travel, or other activities with our sabbatical options.
  • Team Spirit – Opportunities to collaborate, learn, and celebrate achievements together.
  • Learning & Development – Resources and support for your personal and professional growth.
  • LucaNet Engage – Regular feedback for your development.
  • LucaNet Do Good – Paid volunteer time to support causes you care about.
  • Health & Wellbeing – Programs, subsidies, mental health support, and counseling.
  • Generous leave policy – Time off to relax, travel, and recharge.
  • Compensation & Pension Plan – Competitive pay and future financial support.
  • JobRad – Financial support to find your ideal bike.
  • Discounts – Benefits from our external corporate partners.
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