Senior Customer Excellence Operations Manager (all genders)

TN Germany; Deutschland; Remote; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

An established industry player is looking for a Senior Customer Excellence Operations Manager to enhance operational efficiency and improve customer service. This remote role involves analyzing processes, implementing strategies, and creating standardized operating procedures. Ideal candidates will possess strong analytical skills and a background in operations management. You'll have the chance to work flexibly, collaborate with cross-functional teams, and contribute to continuous improvement. Join a dynamic team that values professional growth and offers generous perks for a fulfilling work-life balance.

Leistungen

Flexible working hours

Work from Abroad

Sabbatical options

Team Spirit initiatives

Learning & Development resources

Regular feedback sessions

Paid volunteer time

Health & Wellbeing programs

Generous leave policy

Financial support for bike

Qualifikationen

• Strong analytical skills and experience in operations analysis.
• Proven ability to create and maintain Standard Operating Procedures.

Aufgaben

• Analyze processes and metrics to identify areas for improvement.
• Create and maintain SOPs ensuring compliance with company policies.

Kenntnisse

Analytical Skills

Data Science

Process Improvement

Project Management

Communication Skills

Ausbildung

Bachelor's degree in Business Administration

Operations Management

Tools

Process Mapping Tools

Project Management Tools

Jobbeschreibung

Social network you want to login/join with:

Senior Customer Excellence Operations Manager (all genders), remote, de

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Client:

LucaNet

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

2cf0bf41473d

Job Views:

1

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

The Role

We are seeking an analytical and detail-oriented Operations Specialist to join our dynamic Customer Excellence Division at LucaNet. This division includes Customer Success, Technical & Professional Services, and Support. In this role, you will analyze processes and metrics, implement strategies to improve efficiency, and create standardized operating procedures (SOPs) to ensure our customers receive exceptional service. This is an excellent opportunity for a problem solver who is passionate about operational excellence and driving continuous improvement.

What you'll do

1. Analyze current processes, performance metrics, and identify areas for improvement.
2. Set up a robust monitoring system and track efficiency improvements.
3. Create, document, and maintain Standard Operating Procedures (SOPs), ensuring compliance with company policies and regulations.
4. Provide training and support to team members on new processes and SOPs.
5. Develop strategies to enhance efficiency and collaborate with cross-functional teams to implement changes.

What you bring to the table

• Bachelor's degree in Business Administration, Operations Management, or a comparable qualification.
• Strong analytical skills and background in Data Science or Analytics.
• Proven experience in operations analysis, process improvement, and creating SOPs.
• Strong analytical and organizational skills, proficiency in process mapping and project management tools.
• Excellent communication skills and a detail-oriented mindset.
• Ability to work independently and as part of a team.
• Prior experience in a SaaS environment is a plus.

Perks at work

• LucaFlex – Flexible working hours and location according to your needs and responsibilities.
• Work from Abroad – Work up to 90 days outside your home country with support from our partner Workflex.
• Sabbatical – Take personal time for pursuits, family, travel, or other activities with our sabbatical options.
• Team Spirit – Opportunities to collaborate, learn, and celebrate achievements together.
• Learning & Development – Resources and dedicated time for your professional growth.
• LucaNet Engage – Regular feedback to support your development.
• LucaNet Do Good – Paid volunteer time for personal or team initiatives.
• Health & Wellbeing – Programs, subsidies, mental health support, and counseling.
• Generous leave policy – Time off to relax and recharge.
• Compensation & Pension Plan – Equal pay and future planning support.
• JobRad – Financial support for your dream bike.
• Discounts – Benefits from our external partners.