Senior Contact Center Sales Specialist (f/m/d)

Applicable Limited; Bad Homburg vor der Höhe; Remote; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading company in the technology sector is seeking a Domain and Industry Subject Matter Expert in the CX domain. This role involves maintaining sales strategies, engaging with clients at all levels, and utilizing in-depth knowledge of CX technology solutions to drive business success. The ideal candidate will possess solid experience in sales and a thorough understanding of the contact center landscape, further driving the organization's impact in the market.

Qualifikationen

• Solid sales experience in a CX technology or services environment.
• Experience with Contact Center solutions such as Genesys, Cisco, or Amazon Connect.
• Demonstrable experience in solution-based selling.

Aufgaben

• Maintain expertise in CX domain and close sales based on this expertise.
• Articulate client solutions and understand their business goals.
• Support sales strategy and identify new opportunities.

Kenntnisse

Client Engagement

Negotiation Skills

Sales Solution Skills

Strong Business Acumen

Team Selling Approach

Jobbeschreibung

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.

Responsibilities:

Domain and industry Subject Matter Expert

• Maintain Subject matter expertise in CX domain
• Support the closure of sales based on CX technology domain knowledge, including AI solutions with CX
• Address the CX technology conceptual challenges during the sales process
• Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
• Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market
• Contribute to the knowledge base of NTT DATA’s solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams
• Work with relevant technology vendors and ensure a deep understanding of their solutions and how they can contribute to our own solutions set

Client interaction and engagement, and understanding

• Uncover and understand client business goals around Client Experience
• Articulate thesolution/deliverablesthat the client requires, as opposed to the products that they need to buy
• Articulate our value propositions throughout all steps in the sales process
• Conduct functional gap analysis and address business issues raised by clients
• Contribute to the conduction of client workshops and presentations
• Establish relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets
• Use understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need

Opportunity identification and closing sales

• Be able to spot new sales opportunities within an account and work with the sales teams to drive them to closure
• Pursue and land qualified leads identified by the client managers and other lead generation sources
• Work alongside Client Managers to support the sales process, position technology solutions, and close the deal

Execute on the sales strategy

• Support the wider territory sales plan and execute the CX sales strategy, and based on that define your own plan for your solution to achieve your sales targets
• Develop and maintain clear account plans for appropriate clients and targets
• Discover, forecast, and run opportunities in the medium and long-term

Defining deals

• Scope and document solutions to meet customer requirements
• Identify, assess and highlight client risks that could prove detrimental to the client’s organization and credibility

Supporting the Sales process

• Collaboratively work with sales teams, especially Client Managers and Specialized Sales, to successfully close the deal
• Partner with internal teams to ensure the scope of work and proposals are tracked and managed
• Work closely with other in-territory counterparts and matrix teams to achieve the shared goal of growth
• Use NTT DATA’s sales methodologies and tools such as target plans, opportunity plans, and account plans to drive the sales process
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders

Knowledge, Skills, and Attributes Required

• Demonstrate success in achieving and exceeding sales and financial goals
• Mastery in developing and encouraging meaningful customer relationships up to C-level, particularly CFO’s and Client Experience Directors
• Delivery of engaging sales presentations.
• Proficiency in team selling approach
• In-depth knowledge of competitors and ability to apply competing successful sales strategies
• Ability to define sales strategy
• You will have a client-centric approach, able to understand customer problems and find best-fit solutions
• Flexible to adapt quickly to short, new missions or urgent deadlines
• Negotiation skills to craft solutions that are beneficial to customers, partners, and NTT DATA overall
• Strong business acumen
• Client Engagement and management Skills
• Sales Solution Skills
• You are a phenomenal teammate, you know how to drive sales teams and collaborate with them

Required experience

• Solid sales experience in a CX technology or services environment
• Sound understanding of IT Managed Services environment
• Demonstrable experience of solution-based selling with a proven track record of sales over-achievement
• Prior experience in selling complex solutions and services to C-Level clients
• Experience in resolving a wide range of issues in creative ways to meet targets and objectives
• Strong experience in networking with senior internal and external people in the specialist area of expertise
• Expert level capability and the ability to work independently with little instruction on day-to-day workload

Required Qualifications and Certifications

• As a Contact Center Sales specialist, deep knowledge and understanding of the Contact Center land scape is essential
• The ideal candidate has experience with Contact Center solutions such as Genesys, Cisco, Nice, Amazon Connect and/or related technologies
• Experience in Digital transformation of Customer Experience and automation processes is a must.

Workplace type:

Remote Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today