(Senior) Consultant Sales & Service (all genders)

adesso SE; München; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

A leading consulting firm is seeking a (Senior) Consultant Sales & Service to join their CX team in Munich. This role focuses on digitalization of sales and service processes, collaborating with clients from various industries like Retail and Automotive. The ideal candidate will have significant consultancy experience and be adept in customer-centric methodologies.

Qualifikationen

• Several years of professional experience in management consultancy.
• Solid knowledge of consulting methods and tools.
• Team player with strong customer orientation.

Aufgaben

• Develop and implement strategies for sales and service organizations.
• Analyze and optimize customer processes.
• Consult on change management in customer-centric transformations.

Kenntnisse

Consulting methods

Process design

Customer centricity

Agile project management

Ausbildung

Degree in relevant field

Tools

Salesforce

Microsoft CRM

SAP

Jobbeschreibung

(Senior) Consultant Sales & Service (all genders), München

Location: München, Germany; Additional locations include Aachen, Berlin, Bonn, Dortmund, Düsseldorf, Essen, Frankfurt, Hamburg, Köln, Stuttgart

Are you familiar with holistic and pragmatic consulting in the context of modernization and digitalization of business processes, with a focus on customer centricity? Do you feel at home in one of the target industries: Retail, Manufacturing, or Automotive? Then you are exactly right with us in the CX team at adesso!

We utilize modern approaches and solutions, drawing on over 10 years of project experience in digitalizing marketing, sales, and service processes. In interdisciplinary teams of industry, method, specialist, and technology experts, we shape customer projects from vision to successful implementation and the sustainable establishment of modern Customer Experience Management solutions. As a consulting professional with a focus on Sales, After Sales & Service, you support our clients in the conception and methodological organization of sales & service digitalization projects.

Additionally, your responsibilities include:

1. Developing and implementing strategies for sales and service organizations, distribution channels, or digitalization.
2. Analyzing, evaluating, and optimizing customer processes and translating customer requirements into digital end-to-end processes.
3. Building digital platforms such as CRM and marketing automation to increase organizational efficiency.
4. Consulting, change management, and methodological support in transformation processes aiming at a customer-centric organization.
5. Having several years of professional experience in a management consultancy within the context of organization, processes, and digitalization in sales & service, especially in Retail, Manufacturing, or Automotive sectors.
6. Possessing solid knowledge of consulting methods, process and organizational design, as well as common sales & service tools and methods.
7. Understanding the functional scope of sales and service CRM modules from providers like Salesforce, Microsoft, or SAP.
8. Experience in agile projects and requirements management, familiar with best practices such as Challenger, Lean, and ITIL.
9. Being a team player who enjoys sharing experience with colleagues.
10. High customer and solution orientation, with willingness to travel as required by projects.