(Senior) Consultant Microsoft Dynamics 365 Customer Service (all genders)

adesso SE; Saarbrücken; Vor Ort; EUR 55.000 - 80.000; Vollzeit

Zusammenfassung

A leading consulting firm is seeking a passionate Senior Consultant for Microsoft Dynamics 365 Customer Service in Saarbrücken. The role involves advising clients, managing projects from analysis to rollout, and innovating solutions for multi-channel customer service. Candidates should possess 3-5 years of relevant experience, strong skills in requirements gathering, and an understanding of service KPIs.

Qualifikationen

• 3-5 years of experience with Microsoft Dynamics 365 projects.
• Strong skills in requirements gathering.
• Initial experience or strong interest in marketing automation.

Aufgaben

• Consulting on digitalizing customer service processes.
• Designing and implementing solutions using MS Dynamics 365.
• Leading projects and conducting workshops for clients.

Kenntnisse

Experience with Microsoft Dynamics 365

Customizing MS Dynamics Customer Service

Requirements gathering

Understanding of key service KPIs

Marketing automation

Jobbeschreibung

(Senior) Consultant Microsoft Dynamics 365 Customer Service (all genders), Saarbrücken

Saarbrücken, Germany

We are looking for a passionate (Senior) Consultant for Microsoft Dynamics 365 Customer Service to join our team in Saarbrücken. The ideal candidate has experience with multi-channel customer service solutions, especially within Dynamics Customer Service, and is eager to develop innovative concepts and guide clients through their implementation.

As a Consultant, you will advise clients on Microsoft solutions and manage projects from needs analysis to rollout. Your responsibilities include:

• Consulting on digitalizing customer service processes within a comprehensive customer experience strategy
• Designing solutions and implementing them using MS Dynamics 365 and Power Platform
• Automating service processes with AI, chatbots, and configuration
• Integrating call center or telephony solutions with MS Dynamics Customer Service
• Conducting workshops and training sessions for clients
• Leading projects and sub-projects

Requirements include:

• 3-5 years of experience with Microsoft Dynamics 365 projects, especially in customizing MS Dynamics Customer Service (Power Virtual Agent, Customer Voice, Teams Voice)
• Understanding of key service KPIs
• Strong skills in requirements gathering
• Initial experience or strong interest in marketing automation

This position is available in multiple locations across Germany, including Saarbrücken and other major cities.