(Senior) Client Success Manager

Criteo; Düsseldorf; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

A dynamic team at a prominent advertising technology company seeks a Senior Client Success Manager in Düsseldorf. The role involves managing key retail partnerships, ensuring client success through data-driven strategies, and leveraging strong negotiation skills. Ideal candidates are fluent in German and English, with a solid background in digital media or eCommerce.

Qualifikationen

• Proven digital media / AdTech experience; familiarity with eCommerce.
• Native-level German, fluent in English.
• Strong negotiation and influencing skills.

Aufgaben

• Manage relationships with leading retail eCommerce players.
• Ensure client retention and satisfaction.
• Conduct data-driven Quarterly Business Reviews.

Kenntnisse

Negotiation

Problem Solving

Time Management

Client Relationships

Jobbeschreibung

Criteo Retail Media is the rising star of the Criteo portfolio. The DACH market shows double-digit growth which is why we are growing the team.

Our Retail Media solutions allow eCommerce sites to generate advertising revenues from consumer brands and sellers. Brands and Sellers have their ads displayed at the end of the customer journey, close to the actual sale. They can tap into the retailers audiences and digital properties to carry personalized and relevant messages to the shopper. As Senior Client Success Manager your tasks will include (but are not limited to) :

• Manage existing relationships with leading retail eCommerce players in DACH & MEA, with the aim of building / growing strong partnerships
• Ensure client retention / satisfaction and grow inventory and yield
• Moderate all business discussions with the client with the support of technical, demand or legal teams, around contract, product integration and sales
• Run thoughtful, data driven Quarterly Business Reviews
• Aim to overachieve quarterly business targets
• Persevere and think big picture
• Play an ongoing role as an evangelist for Retail Media

Who You Are :

• Native-level German with full professional fluency in English
• Proven digital media / AdTech experience, ideally highly familiar with online performance business and / or eCommerce (e.g. consumer electronics / general merchandising retailer) and / or AdTech provider (DSP, SSP, DMP)
• Passionate about becoming the trusted advisor of key accounts, listening to client’s needs and creating and selling tailored offers aligned with internal priorities
• Experience in working and delivering strong results in a dynamic team environment, with exceptional time management and organizational skills including multi-tasking and prioritization
• Combination of strong negotiation and influencing skills with an ability to persuade at all levels, both internally and externally
• Sense for business opportunities when it comes to upselling or opening new opportunities
• Proven experience in working effectively across cross functional groups such as technical, sales, marketing, legal, product teams
• Motivated and resourceful problem solver

Senior Client Manager • Dusseldorf, Germany