Senior Business Process Engineer (f/m/d) - ServiceNow Workflow Engineering

Allianz; Frankfurt; On-site; EUR 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid model

Company pension plan

Relocation support

Employee share plan

Mental health programs

Mobility solutions (Jobrad/Jobticket)

Career opportunities within Allianz

Job summary

Allianz Global Investors in Frankfurt seeks a Senior Business Process Engineer (f/m/d) to reengineer workflows in ServiceNow, focusing on automation readiness and AI-enabled transformation. You will collaborate across functions, lead process owners, and drive change management, training, and adoption while delivering scalable, agentic AI-ready processes within an agile environment.

Join a global team to improve end-to-end operational efficiency and shape the future of digital workflows at

Qualifications

• University degree in business administration, economics, IT, engineering or related field.
• Hands-on ServiceNow workflow engineering experience, including App Engine development.
• Knowledge of BPM frameworks with experience in operations transformation or workflow optimization in asset management.
• Proven track record reengineering complex workflows to enable automation and digitalization including AI and RPA.
• Strong analytical and conceptual thinking; ability to simplify complexity.
• Problem-solving skills with creative thinking.
• Experience with change management and AI/digital workflows adoption.
• Excellent communication skills; fluent English; French or German a plus.
• Experience in asset management value chain is a plus.

Responsibilities

• Execute the process improvement strategy aligned with business goals, focusing on AI readiness and orchestration.
• Act as a Citizen Developer to implement processes in ServiceNow using App Engine.
• Reengineer critical workflows to enable automation and agentic AI deployment.
• Lead agile initiatives, coordinating Operations, stakeholders, and engineering teams.
• Drive change management, training, and bottom-up improvement initiatives.
• Represent AllianzGI at Process/Automation events.
• Coordinate with Allianz Group to improve end-to-end efficiency.

Skills

Analytical thinking

Communication skills

Problem-solving

Change management

English fluency

Education

University degree

Tools

ServiceNow

Job description

We are looking for an analytical and creative Senior Business Process Engineer (f/m/d) to join the newly created Process & Workflow Digitalization team. As an experienced ServiceNow Senior Business Process Engineer you will reengineer critical workflows in ServiceNow to achieve fit-for-automation standards and to prepare scalable (agentic) AI and automation deployment in a later step. You keep a strong focus on automation readiness, workflow digitalization, and preparation for (agentic) AI solutions and AI-driven transformation.

A core requirement for a Senior Business Process Engineer is a high standard of collaboration and communication skills towards all levels of the organisation and across all functions. You will drive, lead and work with the process owners to get to the heart of their process and to aid and enable the business functions in bringing their improvement use cases forward into implementation. You will identify improvement opportunities, challenge existing structures, and translate them into measurable business outcomes. You will drive change management and adoption, including stakeholder alignment, communication planning, training enablement, and embedding new ways of working.

The role will be based in Frankfurt.

What you will do

• Execute the process improvement strategy aligned with AllianzGI's business goals, focusing on process culture, workflow re-engineering, and documentation, with a particular emphasis on agentic AI readiness and orchestration
• Work as a Citizen Developer to implement business processes in ServiceNow using the App Engine suit to build, update, and scale AllianzGI workflow applications
• Reengineer critical operational workflows to achieve fit-for-automation standards and to enable scalable (agentic) AI and automation deployment
• Lead implementation initiatives in an agile setup, orchestrating collaboration between Operations, business stakeholders, and technical engineering teams
• Drive change management and adoption to support continuous improvement culture: design and execute internal trainings as well as outside-the-box continuous improvement initiatives (e.g. gamification, hackathon) for bottom‑up idea generation
• Represent AllianzGI in the market via Process /Automation events
• Coordinate and network within Allianz Group to ensure end-to-end operational efficiency

What you bring

• Excellent university degree in business administration, economics, IT, engineering or related field of study
• Practical ServiceNow workflow engineering experience, including building custom applications with App Engine and delivering scalable solutions on the ServiceNow platform
• Knowledge of Business Process Management (BPM) frameworks with proven experience in business process engineering, operations transformation, or workflow optimization within asset management
• Proven track record in reengineering complex, cross‑functional workflows to enable automation and digitalization including AI, RPA, workflow orchestration, and other emerging technologies
• Strong analytical and conceptual thinking skills with the ability to simplify complexity
• Problem‑solving skills with demonstrated ability to think outside the box and to find creative ways to approach challenges
• Strong change management experience; ability to foster conviction and adoption of AI and digital workflows across teams
• Excellent communication skills
• Full fluency in English required; French or German are a plus
• Experience in the asset management process domain with knowledge of the investment value chain is a plus

What we offer

• We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours)
• Securing your future: Access to company pension/savings plans
• Family support (relocation/ childcare facilities)
• Company share purchasing plan
• Mental health and wellbeing programs
• Mobility solutions (Jobrad bike leasing, subvention Jobticket)
• Career opportunities within the entire Allianz Group
• Self-guided learning & development
• ... and so much more!

About Allianz Global Investors

Allianz Global Investors is a leading active asset manager, managing assets for individuals, families, and institutions worldwide. Our shared goal to shape a future of opportunity for our clients is foundational to our culture and our values. We look to attract, and actively nurture, individuals with the drive to achieve excellence at every stage of the investment experience.

We believe an inclusive culture is key to a flourishing workforce. Not only do we celebrate the broad range of experiences, backgrounds, and attributes that our workforce brings, but we support our people to live and work in a way that promotes their own wellbeing.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.

We are united by a shared commitment: to put our clients first and at the centre of everything we do. Their needs inspire our thinking and guide our actions.

Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our clients and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us.

Let's care for tomorrow.

To support our recruiters, we use Fit Score-an AI-powered tool that highlights how closely your profile aligns with the role. This helps us review applications more efficiently and focus on what matters most: your skills and experience.

Good to know:

The Fit Score is a support tool only. At Allianz, technology never replaces human judgment. Every application is carefully reviewed by our recruiting teams, ensuring a fair, thoughtful, and personal hiring process.

107832 | Data & AI | Professional | n.a. | Allianz Global Investors | Full-Time | Permanent