Senior Business Analyst

Sogeti, part of Capgemini; Konz; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

A leading company in technology services is seeking a detail-oriented Business Analyst in Konz, Germany. This role focuses on enhancing IT services through data analysis and stakeholder management, contributing to customer-centric solutions. The company promotes continuous learning and encourages flexibility for a better work-life balance.

Leistungen

Access to digital learning packages

Flexible work arrangements

Continuous feedback and career support

Qualifikationen

• 5+ years of professional experience in Business Analysis.
• Fluency in French and English required.
• Demonstrates curiosity and knowledge of market trends.

Aufgaben

• Conduct data analysis to enhance customer experience.
• Manage stakeholder relationships and implement customer journey strategy.
• Develop new monitoring standards and innovate existing products.

Kenntnisse

Data Analysis

Stakeholder Management

Customer Centricity

Innovation

Process Improvement

Ausbildung

Bachelor Or Master University degree in IT

Tools

PRINCE2

BPM Governance

Jobbeschreibung

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture, and our focus on continuous learning, we’ll provide everything you need to become the best you can be.

YOUR ROLE

We are seeking a detail-oriented and analytical Business Analyst to join our team. In this role, you will be responsible to design, manage, harmonize, and phase out IT services, and processes within one or more segments. You will work closely in a Agile organization, and with other experts to achieve a common goal. This involves the implementation of the following activities :

• Conduct data analysis and interviews, and implement measurement tools to gain insights on enhancing the customer experience. You confirm that all proposed improvements and solutions are supported by data;
• Enhance processes to be customer-centric, maximizing value for both customers and the business;
• Develop and implement the customer journey strategy, manage stakeholder relationships, and define the product / service, process, and channel policies in accordance with external regulations and risk and compliance guidelines;
• Gain comprehensive insight into the customer journey by tracking customer satisfaction, availability, costs / revenue, and process quality;
• Utilize your expertise to develop new techniques, set new monitoring standards for the organization, innovate new products and processes, and enhance existing ones;
• Leverage your specialized distribution knowledge to create and refine distribution practices that establish market standards;
• Potentially serve as an external speaker and contribute to industry knowledge.

YOUR PROFILE

• Bachelor Or Master University degree in IT and at least 5 years of professional experience;
• Capable of managing a wide range of stakeholders with varying priorities;
• Demonstrates curiosity by dedicating time to thoroughly understand end-to-end product processes and staying current with market trends, risks, and product information;
• Understands the customer perspective, empathizes with their needs and desires, and anticipates their expectations;
• Knowledge of methodologies such as PRINCE2, PMBOK is an asset;
• Experience and background with BPM governance via the PROMETA framework (methodologies, standards and tooled platform) is nice to have;
• Able to interact with a plurality of stakeholders;
• Fluency in French and English are required.

WHAT YOU’LL LOVE ABOUT WORKING HERE

At Sogeti, we have a modern, human centric approach to promoting, assessing and ensuring future high performance. We support and guide you at every step of your career with continuous feedback and conversations. We’ll always make space to check in and discuss your growth and readiness for promotion.

We encourage flexibility when it comes to when and where people get their work done, allowing a better work-life balance and greater empowerment . Employees work with their managers to determine an arrangement that works best for their role and personal circumstances.

We offer access to one of the best digital learning packages in the market to improve both your soft and hard skills. Encouraging you to be curious and accountable for your skills development . Our learning offers are world class and free to every employee across the globe. Access all learning assets and curated programs from business experts, plus content from leading partners including Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.