Senior Big Data Architect (m / f / d)

WEPA; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

An exciting opportunity awaits in a fast-growing travel-tech company aiming to revolutionize the holiday experience! As a Customer Experience Agent, you will be the voice of the company, providing vital support to customers in both German and English. Your role will involve assisting customers across various countries, ensuring they have a seamless holiday experience. With extensive training provided, you will develop into a well-rounded customer service professional. Join a dynamic team that values inclusivity and personal growth, and be part of a journey to redefine customer service excellence in the travel industry.

Qualifikationen

• Fluent in German and English with strong communication skills.
• Experience in customer service, preferably in travel.

Aufgaben

• Provide support to customers before, during, and after their holidays.
• Deliver exceptional customer service experiences using empathy.

Kenntnisse

Bilingual in German and English

Customer service experience

Strong technical abilities

Multi-tasking and time management

Excellent verbal and written communication

Active listening skills

Empathy in customer service

Tools

Web-based applications

Jobbeschreibung

At loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. We are a super fast growing travel-tech business who have been on an amazing journey from start-up to scale out - with over 400 people, and selling amazing holidays to over 4 million passengers!

We have big ambitions over the next 5 years - with a vision to be Europe’s #1 holiday provider. Come join us on this exciting journey!

Why loveholidays?

Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

The impact you’ll have :

The role of Customer Experience Agent is very important at loveholidays because they are the voice of the company, providing support to customers before, during and after their holidays. We believe providing great customer service will ensure that customers come back time and time again for all their package holiday requirements.

We’re building a small team of Customer Experience Agents who are bilingual in German and English to help support customers across multiple countries. You’ll ‘learn the ropes’ initially by supporting our UK and Irish customers, spending time in each major customer service function to gain experience ahead of supporting customers in other geographies.

We’re looking for people with excellent verbal and written communication in both languages, coupled with a desire to deliver great experiences for our customers. You’ll be provided with extensive training in all areas, making you a great all-round customer service member of the team.

Skills & Experience required :

• Bilingual in German and English
• Customer service experience – if it’s in travel that’s even better (but not a necessity)
• Strong technical abilities – you’ll need to know your way around a laptop, using web-based applications for multiple hotel suppliers, airlines and our internal systems
• Ability to multi-task, prioritise and manage time effectively in a fast-paced environment – it’s travel, it changes!
• Excellent verbal and written communication in English and German as well as organisational skills
• Exceptional active listening skills – we need people who are great at using empathy to put things right for our customers
• Demonstrable experience of putting yourself in the customers shoes in order to provide great customer service experiences

Get in touch :

Are you intrigued by the idea of helping to build our reputation for customer service excellence?

Are you thrilled at the thought of a start-up environment, where hard work can generate great rewards?

Are you ready to take the travel industry to a place it has never been before?

Then let’s talk!

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

The interview journey :

• TA Screening - 30 minutes
• Interview with Head of CX Germany & CX Team Lead - 1 hour