Senior Analyst, Customer Success

NielsenIQ; Köln; Vor Ort; EUR 40.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player in consumer intelligence is seeking a dynamic individual to join their Customer Success team. In this role, you will leverage your analytical skills to transform data into actionable insights for clients in the Consumer Packaged Goods sector. This position offers a unique opportunity to work with leading brands, develop your professional skills through comprehensive training, and contribute to the success of clients by enhancing their understanding of market dynamics. If you are passionate about data analytics and client engagement, this is the perfect opportunity to grow your career in a supportive and innovative environment.

Leistungen

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifikationen

• 3-4 years experience in data analysis or market research.
• Strong analytical and communication skills required.

Aufgaben

• Manage client relationships and execute critical communications.
• Lead Joint Business Plan process and track success metrics.
• Ensure client satisfaction and represent their needs effectively.

Kenntnisse

Data Analysis

Market Research

Analytical Mindset

Communication Skills

Client Relationship Management

Problem Solving

Storytelling

Ausbildung

University Degree

Jobbeschreibung

Job Description

• When you walk into a store or go online and see a wide array of products, do you ever get curious about who the shoppers are and what they are buying?
• When you see a new product in the market for the first time, do you think it will be a success or failure?
• Do you have an inquisitive mind and want to be an integral part of the most trusted source for retail and consumer intelligence globally?

At NielsenIQ Hong Kong, you can help our CPG (Consumer Packaged Goods) manufacturers and distributors understand the answers to these critical business questions and advise on their strategies going forward.

What Can NielsenIQ Hong Kong Offer You?

Being the industry leader in global measurement and data analytics, NielsenIQ prides itself as a forward-looking, inclusive, and diversified employer. As a key member of the Customer Success team, you will learn how to turn data into valuable insights and consult our CPG clients on how to win in this multi-billion dollar industry with millions of shoppers.

With NielsenIQ Hong Kong, your journey will encompass a series of academy and on-the-job training by building upmarket & product knowledge, professional management skills, and leadership techniques. There will be opportunities to further your exposure & career development with our talent program across other functions and countries. Our aim is to foster and develop our young talents to become our future leaders.

You will be an integral part of the Customer Success (CS) team that serves as a key link between NielsenIQ and our CPG business partners. With our client-centric approach, the CS team strives to consistently create the best customer experience with our proprietary advanced analytical tools and insights. Coupled with over 50 years of Hong Kong’s CPG market knowledge, the CS team ultimately acts as the eyes and ears for our clients in winning over the shoppers.

If you are seeking to further your career with data analytics, here at NielsenIQ we can offer you the opportunity to continuously learn from the best in class and serve as the industry expert with key influencers within CPG.

Responsibilities

• Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications
• Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
• Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
• Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
• Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
• Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution
• Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
• Acts as Voice of Customer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need
• Representing client as the leader in the company and make sure client satisfaction in different aspect.

Qualifications

• Candidate must possess at least a university degree in any field
• Minimum 3-4 years of working experience in data analysis or market research field
• Strong analytical mindset and excellent numerical skills
• An effective communicator with ability to interpret and present actionable insights through storytelling
• Strong planning and excellent servicing skills
• Experience to work with client and able to design solution to solve business issue
• Experience to work with C-level client is a plus
• Demonstrate Consulting style of working
• Able to communicate in Cantonese or Mandarin to manage local clients effectively.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion