Senior Aftersales Operations Manager

BYD EUROPE; Frankfurt (Oder); Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global electric vehicle manufacturer is seeking an After Sales Operations Manager in Frankfurt (Oder). This role demands leadership in aftersales processes, requiring 7-10 years of experience in automotive. The manager will oversee team performance, ensuring customer satisfaction and service efficiency. Candidates should be fluent in German and English with strong project management skills. Competitive salary and benefits offered.

Leistungen

Competitive salary and benefits

Exposure to global automotive trends

Collaborative team environment for professional growth

Qualifikationen

• 7–10 years in automotive aftersales or customer service management, preferably in multinational companies.
• Deep understanding of German automotive market and aftersales operations.
• Strong leadership experience managing cross-functional teams.

Aufgaben

• Manage aftersales operations ensuring service processes run smoothly.
• Oversee and develop aftersales team performance against KPIs.
• Coordinate across departments to standardize aftersales processes.
• Analyze KPIs and operational data for continuous improvement.

Kenntnisse

Leadership skills

Project management

Process optimization

Customer communication

Problem-solving

Fluent in German

Fluent in English

Ausbildung

Bachelor’s degree in Automotive Engineering or related field

Tools

MS Office

Aftersales management systems

Jobbeschreibung

Overview

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation.

Key Responsibilities

• Lead and manage aftersales operations for BYD in Germany, ensuring smooth and efficient service processes.
• Oversee and develop the aftersales team, setting clear KPIs and driving high service quality and customer satisfaction.
• Coordinate across retail, logistics, workshop, and customer service departments to standardize and optimize aftersales processes.
• Plan, implement, and monitor aftersales projects, including training programs, service campaigns, and support initiatives.
• Analyze aftersales KPIs and operational data, identify challenges, and implement continuous improvement measures.
• Collaborate closely with European and China HQ to align aftersales strategy with global standards.
• Support new product and service launches by designing processes, developing tools, and preparing training materials.
• Handle escalated customer complaints and complex cases professionally, ensuring timely resolution.
• Manage aftersales budgets and resources to maximize efficiency and cost-effectiveness.

Qualifications

• Bachelor’s degree or higher in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.
• Minimum 7–10 years of experience in automotive aftersales operations or customer service management, preferably in multinational companies.
• Deep understanding of German automotive market and aftersales operations, including workshops, parts, logistics, and customer service.
• Strong leadership skills with proven experience in managing and motivating cross-functional teams.
• Excellent project management and process optimization skills.
• Outstanding customer communication and problem-solving abilities, capable of handling complex complaints.
• Fluent in German and English.
• Proficient in MS Office and aftersales management systems, with strong analytical skills.
• Results-driven with a strong focus on operational excellence and customer satisfaction.

Why Join Us

• Opportunity to work in a dynamic and innovative industry.
• Competitive salary and benefits. Exposure to global automotive trends and strategies.
• A collaborative team environment that fosters professional growth.