Senior Account Manager - Public Sector (German Speaker) (m / f / d)

Maltego; München; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global cybersecurity firm based in Munich is seeking a Senior Account Manager to maintain customer satisfaction and manage public sector accounts. You will be responsible for the full customer journey, from onboarding to renewal, while fostering strategic relationships and driving growth opportunities. The ideal candidate has a Bachelor's degree and 7+ years in B2B Account Management, with fluency in English and German. This position offers the chance to make a significant impact in a fast-growing tech environment.

Leistungen

Opportunity for rapid responsibility

Diverse and inclusive work environment

Collaborative, motivated international team

Qualifikationen

• 7+ years of experience in B2B Account Management, preferable in software.
• Experience in developing retention and expansion plans.
• Excellent communication and negotiation skills.

Aufgaben

• Own an account portfolio of Government clients.
• Manage the full customer journey from onboarding to renewal.
• Identify growth opportunities within portfolio.

Kenntnisse

B2B Account Management

Customer-centric mindset

Problem-solving

Fluency in English and German

Ausbildung

Bachelor’s degree in cybersecurity or related field

Tools

Salesforce

Microsoft Office

Jobbeschreibung

Why we need you

Maltego is a globally used tool by industry experts, analysts, and law enforcement agencies to protect infrastructure, enhance internet safety, reduce crime, and apprehend criminals.

As a Senior Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers succeed and maximize their ROI. Your main focus will be on maintaining customer satisfaction, managing public sector accounts, and ensuring successful renewals, up-sells, and cross-sells. You will collaborate with our Enablement, Data Hub, Sales, and Marketing teams to understand our product roadmap, relay customer feedback, and ensure it reaches the relevant teams effectively.

Your responsibilities will include :

• Owning an account portfolio of Government clients, accountable for each customer's performance.
• Managing the full customer journey from onboarding and adoption to renewal and expansion to ensure success at every stage.
• Developing and maintaining strategic relationships with decision-makers and key stakeholders.
• Proactively identifying customer risks by monitoring key metrics and signals, and developing tailored mitigation plans.
• Identifying growth opportunities within your portfolio to drive up- and cross-sell efforts.
• Developing and executing success and strategic account plans to drive value and expansion.
• Collaborating with internal teams across sales, success services, and product to ensure customer satisfaction and success.

Your profile in short

• Bachelor’s degree with an interest or background in cybersecurity, law enforcement, or trust and safety.
• 7+ years in a B2B Account Management role, preferably in software or cybersecurity.
• Experience in strategic account management, developing retention and expansion plans, working closely with end users and decision-makers.
• Ability to develop clear action plans to achieve meaningful business outcomes.
• Excellent communication skills, both verbal and written, with negotiation and value-based selling experience, and a customer-centric mindset.
• A problem solver with a goal-oriented attitude, willing to remove obstacles and advocate for customers.
• Business and sales-minded, seeking win/win solutions to grow opportunities.
• Proficiency with software tools, including Microsoft Office, CRM (Salesforce), and account management tools.
• Fluent in English and German; additional European languages are a plus.

Why you will love Maltego

Maltego is a scale-up company offering the benefits and security of larger corporations combined with the dynamic environment and flat hierarchies of a startup. We have a large, global community that values our product for solving critical investigations.

Reasons to love Maltego :

• Insights into the operations of a fast-growing tech scale-up.
• Opportunity to take responsibility quickly and make a lasting impact.
• Motivated, highly international team.

We are committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from all individuals regardless of race, religion, color, nationality, gender, sexual orientation, age, or disability.

Location

Our Munich office

Required documents / information

Please apply with your CV and cover letter in English.

About us

Maltego is an all-in-one investigation platform that accelerates cyber and OSINT investigations from hours to minutes. It supports digital profiling with Maltego Search, complex link analysis with Maltego Graph, and real-time social media intelligence collection with Maltego Evidence and Monitor. Our platform equips teams with essential data and over 100 connectors for comprehensive investigations. Learn more at www.maltego.com.