(Senior) Account Manager

Role Specifications

• Job Title: (Senior) Account Manager
• Remit: Incubeta DACH
• Location: Munich/Berlin

The (Senior) Account Manager supports the Account Director and is responsible for maintaining a deep knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

To be successful as a (Senior) Account Manager, you should be able to manage and develop your accounts and ensure client satisfaction. Ultimately, an outstanding (Senior) Account Manager should have strong communication, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals.

The (Senior) Account Manager is responsible for the smooth running and successful management of our client’s accounts across all relevant Incubeta services, ensuring all of Incubeta’s digital solutions and projects are delivered timeously, efficiently, and successfully against our clients' commercial expectations.

Place Within Our Organisation:

• Direct Report to Account Director.
• Works closely with the delivery teams within the Incubeta delivery team.

Responsibilities:

• Administering all day-to-day activities
• Establish and maintain productive communication between the client and the agency as well as internal communication between the commercial and operations team.
• Manage and influence strategic client contacts and align periodically on optimization, client satisfaction, and upselling possibilities.
• Establish the client strategy in collaboration with the client and create account plans and roadmaps.
• Ensure a smooth and timely workflow of activities directed from and to the client
• Coordinate and manage all agency services to the client
• Translate clients' business challenges and objectives into a clear solution vision and/or roadmap
• Work closely with and provide support to the Account Director and/or Head of Client Service
• Project manage client projects and be responsible for the project budget
• Work with other departments to ascertain time estimate approval, timelines, and follow the project/strategy and/or campaign through to final deployment
• Compile and present monthly reporting to clients
• Manage all client billing and invoicing
• Attend all client meetings and provide detailed status and contact reports
• Facilitate client-facing workshops, weekly status meetings, monthly, and annual reviews
• Responsible for client growth and development (Upsell/look for opportunities).
• Help & train junior account managers to get up to speed with their knowledge
• Help develop and improve company processes and procedures
• Participate in company webinars and events

Requirements

• 5+ years’ experience in Account Management/Similar role essential
• Language skills: German (native speaker) and very good English are required
• Real passion for all things digital is essential
• Interpersonal communication skills
• Time and people management skills are essential
• Able to work independently but also a great team player
• Must have a very strong understanding of the digital environment
• Must have Google Marketing Platform fundamentals certifications (DV360, CM, SA360, GA360) and a very good understanding of the different platforms.
• Excellent communication skills
• Excellent presentation skills
• Strong project management skills
• Proficient in Excel, Word, Google Suite
• Able to work under pressure and deliver great results
• Strong attention to detail and excellent problem-solving skills.

About Incubeta

Incubeta is a digital marketing consultancy focused on bringing together the best people, technology, and data. Our specialists build solutions that embrace the power of technology, the truth of data, and add a spark of human creativity. We help advertisers, agencies, and publishers get the most from digital for their business.

As Google’s most experienced EMEA Sales Partner, we have overseen hundreds of deployments across the Google Marketing Platform.

We know our people are what sets us apart, and we strive to provide a diverse and inclusive workplace that helps every individual realize their full potential through a rewarding career. When you speak to us, you’ll hear our culture shine through. When you work with us, you’ll be an influential piece of what makes us a winner of Campaign Magazine’s Best Place to Work.

Have we piqued your interest? Then we look forward to receiving your application!