Senior Account Manager

HH Global; München; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen sucht einen Senior Account Manager, der für die Lieferung von Produkten und Dienstleistungen verantwortlich ist. In dieser spannenden Rolle arbeiten Sie eng mit Kunden und internen Teams zusammen, um innovative Lösungen zu entwickeln und sicherzustellen, dass alle Projekte termingerecht und gemäß den vereinbarten Standards abgeschlossen werden. Sie werden die Möglichkeit haben, kreative Ansätze zur Problemlösung zu präsentieren und wertvolle Beziehungen zu pflegen. Wenn Sie eine Leidenschaft für Kundenmanagement und Projektkoordination haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• Erfahrung in der Entwicklung und Herstellung von permanenten POS-Materialien ist erforderlich.
• Fähigkeit zur Analyse und Interpretation von Daten zur Unterstützung von Kundenberichten.

Aufgaben

• Entwicklung von Schlüsselbeziehungen mit verschiedenen Kunden-Teams.
• Verwaltung komplexer Projekte unter Berücksichtigung von SLAs und KPIs.

Kenntnisse

Projektmanagement

Kundenbeziehungsmanagement

Analytische Fähigkeiten

Kommunikation

Teamarbeit

Innovationsmanagement

Englisch (fließend)

Deutsch (fließend)

Ausbildung

Bachelor-Abschluss oder vergleichbare Qualifikation

Tools

Microsoft Office

Projektmanagement-Tools

Jobbeschreibung

The Senior Account Manager is responsible for ensuring that HH Global products and services to the customer are delivered aligned to the overall objectives and SLA’s in place with our global client partner. The Senior Account Manager will work closely with client stakeholders, client retail partners, the HH Global supply chain and the central HH Global team to lead permanent Point of Sales projects from briefing to end of life. The ideal candidate will have technical experience in the creation, specification and production of FMCG Permanent POS displays and fixtures within the retailer networks across the region, enabling value and direction to be given throughout each step of the process.

Key Responsibilities

• Develop key relationships with multiple client teams crossing different segments within the client's organisation, building and maintaining healthy long-term partnerships.
• Demonstrate an understanding of client objectives and alignment to local needs to encourage a mutual benefit and growth opportunities.
• Work with the client, clients customers, design team, category buyers, suppliers and installation teams to prepare production proposals, commercial costing and timelines.
• Ensure all aspects of the process are managed as per our overarching program objectives and agreement.
• Track project milestones, identifying and managing risks, potential issues, in line with company best practice and using the appropriate tools and technology; Ability to be agile and adapt to changing priorities; adjusting plans as required.
• Playing a key role in the development process, offering the client creative and technical solutions to any problems that are encountered.
• Collaborating with internal teams to ensure that quality standards, processes and agreed SLA’s are adhered to throughout the project lifecycle.
• Identifying opportunities by staying on top of industry trends, segment activities, and competitive landscape.
• Prepare and present monthly review sessions to promote progress and highlight opportunities.
• Delivering services on time, to specification, to a high quality and to contractual targets
• Maintain a full understanding of the broad range of HH Global’s services, identify opportunities and implement new services that complement the clients business
• Identifies opportunities for continuous improvement and implements new methods and procedures as required
• Work with clients to encourage the adoption of existing components supported by sustainable solutions

Knowledge, Skills + Experience

• Experience in the development and manufacture of permanent 3D point of sale materials deployed in a retail environment, is essential.
• Demonstrable professional experience working to manage complex projects across a range of substrates/materials and product categories.
• Identifying and driving innovation in collaboration with the client and aligned to a wider program objective.
• Experience in working with third-party manufacturing, including off-shore, would be an advantage.
• Experience working with Industrial Design teams todeliver innovative and technical solutions is essential.
• Ability to work independently and remotely when not on site with clients or suppliers
• Works collaboratively with others in pursuit of team goals
• Is comfortable analysing and interpreting data and conversation on client reports
• Identifies and acts on growth opportunities within the client account to build scale and scope
• Takes a logical and systematic approach to work
• Account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Able to manage and communicate with key client stakeholders to successfully deliver and exceed their expectations
• Knowledge of Microsoft office and working with project management tools
• Be comfortable in client meetings to become an extension of the client team. Interact and provide high levels of comfort to the client on campaign management
• Fluency verbal and written English and German