(Senior) Account Manager

Meyandy LLC; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Rootglobal in Berlin is seeking a Senior Account Manager to drive customer success as a trusted advisor and to own an enterprise portfolio end-to-end—from onboarding and tool adoption through retention and ARR growth. You will translate impact into tangible business value for economic buyers, lead renewal negotiations, and identify upsell opportunities while expanding our reach across global enterprises.

You’ll coordinate with internal teams to deliver actionable sustainability guidance and

Qualifikationen

• 3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) with end-to-end client relationship management.
• Ability to thrive in fast-changing, early-stage environments and manage multiple priorities.
• Strong communication and empathy to align customer outcomes with business priorities.

Aufgaben

• Drive customer success as a trusted advisor and account manager for enterprise customers.
• Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth.
• Lead renewal negotiations and drive upsell opportunities with existing customers.
• Expand reach within global enterprises across regions, teams, and decision-makers.
• Coordinate internal expertise to deliver clear, actionable sustainability guidance to customers.

Kenntnisse

Customer-facing

B2B SaaS

Relationship management

Communication

German fluency

English proficiency

Jobbeschreibung

No previous experience in the sustainability space? Don't worry, we are happy to help you grow into an expert and thought leader at Root! This role requires presence in our Berlin office and both German and English language skills.

What we do

We build software that helps companies along the food system get to Net Zero. ~31% of global GHG emissions originate from food-related activities. For the first time in history, climate performance has become an overall business performance indicator. Enterprises are mandated by regulatory bodies to disclose their climate performance, which leads to increasing pressure from investors, competitors, retailers, and consumers to prevent and reduce their CO2e emissions. Over the next 10 years, companies have set ambitious reduction targets that need to be met. Enterprise software and new business processes can help. We raised >€10m in funding, we launched our enterprise product, signed and onboarded some of the largest F&B players in Europe, and put together what we believe is the best-suited early stage tech team in Europe. Will you be the next to join us?

What you will work on

Your mission Drive customer success as a trusted advisor and account manager for our enterprise customers. Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth, co-developing new value propositions and building the trust-based relationships that turn customers into advocates.

Over the next 12 months you will:

• Grow annual contract values of existing enterprise customers
• Translate our impact into tangible business value for economic buyers
• Lead renewal negotiations and drive upsell opportunities with existing customers
• Expand our reach within global enterprises across new regions, teams, and decision-makers
• Support customers' progress along their climate journey
• Build and nurture strong relationships with clients as their trusted climate advisor and single point of contact, coordinating internal expertise to deliver clear, actionable guidance on sustainability topics
• Represent the customer voice and needs internally to provide input for product development
• Educate users and guide them toward measurable progress on their Net Zero journey
• Boost farm-level data collection via the RootOS platform
• Onboard sustainability managers, farm technicians, and farmers to the platform and guide their data collection efforts
• Ensure high data integrity, partner with trusted farm-level data sources, and meet data coverage targets
• Collect, consolidate, and prioritize product feedback
• Drive on-farm emissions reduction
• Analyze CO₂ emission patterns across farms, identify opportunities for reduction, and present actionable insights to our customers
• Support sustainability teams and farm technicians (Erzeugerberater) in effectively communicating these measures to farmers

You might be really good for this role if you Have 3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) where you built and nurtured strong client relationships end-to-end Are hands-on, reliable, and detail-oriented. You thrive in fast-changing, early-stage environments, juggle multiple priorities, and ensure nothing falls through the cracks Are people-centric and proactive. Empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities aligned Speak excellent German (C2) and English (C1+)

How we support you

Senior Account Manager — Rootglobal, Berlin.