Senior Account Manager

Root Global; Berlin; Vor Ort; EUR 55.000 - 90.000; Vollzeit

Benefits dieser Stelle

Move to Berlin support

Vacation 25 days

Learning budget

Climate-tech community

Mobility subscription

Spotify subscription

Fitness subscription

Cool startup merch

Zusammenfassung

Root Global is seeking a customer success manager to drive value for enterprise clients in Berlin. You will own an end-to-end portfolio, from onboarding and adoption to retention and ARR growth, collaborating with internal teams to deliver measurable outcomes.

The role requires 3+ years in customer-facing roles (B2B SaaS or startups), fluent German (C2) and strong English (C1+). On-site in Berlin, with a focus on impactful climate-tech initiatives.

Qualifikationen

• 3+ years of customer-facing experience in a B2B SaaS, consulting, or startup/scale-up environment.
• Fluent German (C2) and high proficiency in English (C1+).
• Proven ability to manage and grow complex enterprise accounts.

Aufgaben

• Drive customer success as a trusted advisor and account manager for enterprise customers.
• Own a portfolio end-to-end from onboarding to retention and ARR growth.
• Lead renewal negotiations and upsell opportunities with existing customers.
• Expand to new regions, teams, and decision-makers within global enterprises.

Kenntnisse

Customer-facing experience

German language (C2)

English language (C1+)

Tools

Hubspot

Gong

Claude

Slack

Google Workspace

Notion

Jobbeschreibung

• Drive customer success as a trusted advisor and account manager for our enterprise customers. Own a portfolio end-to-end from onboarding and tool adoption through retention and ARR growth, co-developing new value propositions and building the trust-based relationships that turn customers into advocates
• Grow annual contract values of existing enterprise customers
• Translate our impact into tangible business value for economic buyers
• Lead renewal negotiations and drive upsell opportunities with existing customers
• Expand our reach within global enterprises across new regions, teams, and decision-makers
• Support customers’ progress along their climate journey
• Build and nurture strong relationships with clients as their trusted climate advisor and single point of contact, coordinating internal expertise to deliver clear, actionable guidance on sustainability topics
• Represent the customer voice and needs internally to provide input for product development
• Educate users and guide them toward measurable progress on their Net Zero journey
• Boost farm-level data collection via the RootOS platform
• Onboard sustainability managers, farm technicians, and farmers to the platform and guide their data collection efforts
• Ensure high data integrity, partner with trusted farm-level data sources, and meet data coverage targets
• Collect, consolidate, and prioritize product feedback
• Drive on-farm emissions reduction
• Analyze CO₂ emission patterns across farms, identify opportunities for reduction, and present actionable insights to our customers
• Support sustainability teams and farm technicians (Erzeugerberater) in effectively communicating these measures to farmers
• You will work closely with Alina, our Account Management leader
• You will collaborate as part of a cross-disciplinary team that brings together sales and account managers, product experts and customer success specialists
• We believe in the power of technology. We use best-in-class tools, software and AI solutions (Hubspot, Gong, Claude, Slack, Google Workspace, Notion)

Benefits

• Financial and administrative support with your move to Berlin
• Minimum of 25 days of vacation days per year. Yes, minimum
• Individualised learning budget to get 3x the horse power
• Participation in a unique climate-tech and food-tech community
• A mobility subscription that reduces or offsets your emissions from commuting
• A Spotify subscription so you can do your most productive work
• A fitness subscription so you can clear your head in your time out of the office
• Probably the coolest startup merch in the world

Are people-centric and proactive. Empathetic, approachable, and able to communicate clearly while keeping customer outcomes and business priorities alignedHave 3+ years of experience in customer-facing roles (ideally B2B SaaS, consulting, or startup/scale-up environments) where you built and nurtured strong client relationships end-to-endAre hands-on, reliable, and detail-oriented. You thrive in fast-changing, early-stage environments, juggle multiple priorities, and ensure nothing falls through the cracksSpeak excellent German (C2) and English (C1+)You don’t feel like you fulfill all the criteria? We get it: confidence can sometimes hold us back from applying for a job. But guess what?! There is no such thing as a ‘perfect’ candidate. The only thing you need to ensure along the recruiting process and beyond is that the problem that we are solving with Root is one you cannot wait to get out of bed for on Monday morning!