Seller Performance Manager (m/f/d), German market

METRO Markets; Düsseldorf; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading e-commerce company in Düsseldorf is seeking a Seller Performance Manager to optimize seller performance and enhance marketplace growth. The ideal candidate should be proficient in German and English, have strong relationship management skills, and possess a passion for E-Commerce. Responsibilities include analyzing cross-border selling opportunities and ensuring seller compliance. This role offers a flexible hybrid working environment and various employee benefits.

Leistungen

30 days of vacation per year

Discounted shopping with Metro Card

Health and wellbeing support

Language courses subsidy

Qualifikationen

• Proficiency in German and English.
• Strong relationship management and influencing skills.
• Familiarity with data analysis tools, like Excel and PowerBI.
• Clear, precise, professional communication skills.
• First experience in E-Commerce or understanding the marketplace business model.
• Bachelor’s degree or vocational training.

Aufgaben

• Identify cross-border selling opportunities.
• Oversee seller payouts and payments.
• Optimize order fulfillment processes.
• Handle escalated customer service cases.
• Issue warnings to sellers violating policies.
• Coordinate cross-functional projects.

Jobbeschreibung

Online marketplaces have never been this awesome.

The seller performance managers overachieving purpose is to optimize seller performance, maintain a healthy marketplace and drive growth. They balance strategic decision making with hands – on operational tasks, ensuring that sellers thrive, and customers have a positive experience. The performance managers efforts are crucial in maintaining a dynamic and healthy marketplace. They are directly impacting the platforms performance, sustainability, and reputation while they are ensuring that all core KPIs are met.

Your Responsibilities

• Identify cross-border selling opportunities, considering legal, logistical and market specific factors.
• Oversee seller payouts & payments, ensuring accuracy.
• Optimize order fulfillment processes, minimizing delays and errors.
• Handle escalated customer service cases, resolving complex issues promptly and solution development.
• Issue warnings to sellers who violate policiesor fail to meet performance standards while working with compliance teams to enforce guidelines and maintain a healthy seller ecosystem.
• Collaboration and coordination of cross functional projects.

You've got

• Proficiency in German and English
• Strong relationship management and influencing skills (presentation, negotiation, persuasion, and building partnerships).
• Familiarity with data analysis tools (e.g. Excel, PowerBI) & ability to interpret and deviate actions.
• Clear, precise, professional communication skills.
• First experience in E Commerce/ understanding marketplace business model.
• Bachelor’s degree or vocational training.

We've got

• Innovative product and exciting career opportunities in an agile environment with a start-up mentality
• A diverse and vibrant international environment of 70+ different nationalities
• Flexible working hours and hybrid working with also flexible home office policy
• 30 days of vacation per yearFull support from METRO Group – our mother company
• Metro Card for shopping at discounted rates & company discounts with renowned brands
• JobRad for commuting
• Health and wellbeing support
• Language courses subsidy for professional growth

We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.