Security Officer (Union)

Aquarius Casino Resort; Berlin; On-site; EUR 28,000 - 46,000; Full time

Job summary

Aquarius Gaming, LLC is seeking a Security Officer to protect guests, employees, and property across casino and hotel areas. You will monitor, patrol, respond to incidents, assist with evacuations, and support safety programs while delivering first-rate guest service in a dynamic environment.

Ideal candidates are reliable, communicative, safety-conscious, and able to follow directions quickly in emergencies. Requirements include a pre-employment drug screen and minimum age of 21.

Qualifications

• 1 years of experience in a similar role within the hospitality or security industry preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Monitor and patrol all areas of the casino and hotel to protect property and ensure guest and team member safety
• Escort and secure all transfers of money, tokens, chip fills, hopper fills, and jackpots
• Respond to guest and employee incidents, including injuries, illnesses, or emergency situations
• Support emergency evacuations and direct guests appropriately
• Assist guests with room key access and wheelchair escorts as needed
• Maintain and secure crime scenes, communicate with law enforcement and investigators as needed
• Assign and log keys using Key-Trac system; monitor fire control center and manage lost and found
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Skills

Strong communication

Teamwork

Safety-conscious

Education

High School Diploma or equivalent

Tools

Key-Trac system

Job description

At Aquarius Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

Summary:
As the Security Officer, you play an essential role in ensuring the safety and security of guests, employees, and property by monitoring and patrolling assigned areas. You contribute to providing a secure and welcoming environment, responding quickly and appropriately to incidents, and promoting outstanding guest service.

Job Description

Essential Functions and Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Monitor and patrol all areas of the casino and hotel to protect property and ensure guest and team member safety
• Escort and secure all transfers of money, tokens, chip fills, hopper fills, and jackpots
• Respond to guest and employee incidents, including injuries, illnesses, or emergency situations
• Support emergency evacuations and direct guests appropriately
• Assist guests with room key access and wheelchair escorts as needed
• Maintain and secure crime scenes, communicate with law enforcement and investigators as needed
• Assign and log keys using Key-Trac system; monitor fire control center and manage lost and found
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 1 years of experience in a similar role within the hospitality or security industry preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system

Requirements

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 years of age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Alcohol Awareness Card
• Nevada Gaming Registration

Physical Requirements

• Frequently push/pull up to 75lbs.
• Occasionally lift and/or carry up to 75lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity
• Ability to ascend or descend ladders, stairs, scaffolding, and ramps

Work Environment Potential Conditions

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme Heights
• Extreme hot cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.