Section Manager Technical Support

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Looking for a new challenge where you contribute to our customers’ digital transformation journeys?
You’ve found it!

Do you want tochangethe way we create our new interconnected world?

Are youpassionateto drive the future of innovation?

If you’re curious, collaborative and motivated, thenPTCis looking for you!

Your Team:

• As a member of our global support organization, you will be collaborating with support managers worldwide in providing world-class technical support to all clients.
• Your primary focus is managing 6-12 support engineers, their performance, and career development.
• You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.

Your Impact:

• As manager, you will be responsible for delivering superior-quality support services to our customers and partners and ensuring customer satisfaction while working alongside a highly talented and collaborative global team.

Your Day-To-Day:

• You will manage the workload within your team by setting appropriate work capacity expectations and leveraging all resources as needed.

Your Skills and Knowledge:

• Ability to establish and maintain excellent relationships across various internal and external roles, from technical contributors to senior management.
• Excellent customer service, management and communication skills.
• Fluent in English and German (written/spoken), additional languages such as French is a plus.
• Optional: Experience in databases, computer networks, or operating systems.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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