Second Level Supporter (m/f/d)

GULP – experts united; Köln; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A notable opportunity awaits as a 2nd level supporter in Cologne, where you will play a vital role in ensuring IT system availability and user support. Ideal for IT specialists eager to integrate their technical knowledge with proactive problem-solving in a dynamic IT environment.

Leistungen

Fast and smooth placement in a permanent position

Trusted contacts with companies in the region

Intensive preparation for interviews

Salary structure according to qualifications

Qualifikationen

• Experience in analyzing and troubleshooting hardware malfunctions.
• Knowledge of Windows 8, 10, Office, and Citrix is ideal.
• Good written and spoken German and technical English skills.

Aufgaben

• Processing incidents and requests via iNet ticket system.
• Identifying problems and forwarding to the IT department.
• Monitoring system availability and preparing ITSM reports.

Kenntnisse

Reliability

Teamwork

Service Orientation

Analytical Thinking

Ausbildung

Completed training as IT specialist for system integration

Comparable IT qualification or equivalent professional experience

Jobbeschreibung

As part of direct recruitment , our Randstad professional solutions team of specialists is currently looking for a 2nd level supporter in Cologne . Thanks to our trustworthy contacts with local personnel decision-makers, Randstad professional solutions is your springboard into this attractive position in the IT sector . Apply directly online now! We value equal opportunities and welcome applications from people with disabilities, whose inclusion is of particular concern to us.

Here's what our clients offer

• Fast and smooth placement in a permanent position directly with our clients
• Trusted contacts with companies in the region thanks to many years of market presence
• Precise selection of the right position based on your qualifications, experience and personal wishes
• Intensive preparation for the interview with our client
• Salary structure according to qualifications and professional experience
• Processing of incidents and requests via the iNet ticket system
• Problem identification/error qualification/clarification of any necessary queries
• Forwarding to the responsible IT department for further processing and troubleshooting
• Dispatching open tickets
• Coordination of the basic support deployment plan
• Preparation of regular ITSM reports
• Communicating the status and solution to users
• Independent monitoring of system availability
• Assistance in the early detection of problems in the various IT areas

Your profile

• Successfully completed training as an IT specialist for system integration or a comparable IT qualification or corresponding professional experience
• Experience in analyzing and eliminating hardware malfunctions
• Know-how in the client area with Windows 8, 10, Office, ideally also with application operation under Citrix
• Good written and spoken German and technical English skills
• Reliability, ability to work in a team and service orientation
• Independent, structured and reliable way of working as well as analytical thinking skills

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