Scientist as Technical Account Specialist, Europe

West Pharmaceutical Services; Eschweiler; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading company in the pharmaceutical industry is seeking a Technical Account Specialist to support multiple customer accounts. The role involves providing technical and scientific support for products, assisting in closing sales opportunities, and acting as the technical interface with customers. Ideal candidates will have a Bachelor's degree in a relevant field and extensive experience in technical support or the pharmaceutical sector.

Leistungen

Diversity and equality of opportunity

Global travel opportunities

Qualifikationen

• 3+ years of experience in technical support, analytical laboratory, or engineering role.
• Experience in pharmaceutical or medical device industry is preferred.
• Additional languages such as Spanish, French, or German are a plus.

Aufgaben

• Support technical matters for multiple customer accounts across market units.
• Act as a proactive technical interface between customers and West's functions.
• Prepare and conduct technical presentations and seminars for customers.

Kenntnisse

Problem solving

Communication

Analytical skills

Interpersonal skills

Ausbildung

Bachelor's Degree in a technical field

Jobbeschreibung

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Scientist as Technical Account Specialist, Europe, Eschweiler

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Client:

West Pharmaceutical Services

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d21cccb74cbc

Job Views:

2

Posted:

20.08.2025

Expiry Date:

04.10.2025

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Job Description:

Job Summary

This role supports multiple customer accounts in all market units as needed with moderate guidance and direction. It provides technical, scientific support relating to West's products, processes and services portfolio and identify and assists in closing sales opportunities. The role is the technical interface between the customer and West's functions.

Essential Duties and Responsibilities

Support West customers in technical matters relating to:

• Drug-closure compatibility
• Packaging recommendations
• Component processing
• Functionality
• Extractable/leachables and other test requirements
• Other information as needed to help assure West products will meet their requirements

Take a proactive role as technical interface between the customer and West’s functions:

• Be an active part of the account teams
• Support development of commercial strategies for products / services and customers
• Represent the Voice of Customer to the West organization
• Update the Sales teams on technical issues/projects within customers: Interface with customers and account managers to obtain the background information and customer’s technical requirements on projectsAdvise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects

Promote, present and actively participate in growing West business:

• Prepare technical presentations
• Conduct technical seminars / symposiums with customers
• Educate customers on product applications
• Share industry insights with customers

Participate in external thought leadership:

• Attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed
• Act as a liaison between customers, Sales and West Analytical Laboratories
• Build expertise in key market knowledge areas over and above the internal trainings
• Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness

Education

• Bachelor's Degree Bachelor's in a technical field (Chemistry/Biology/Engineering/Pharmacists/Food technology) required

Work Experience

• Minimum 3 years of experience in technical support, analytical laboratory, research and development, or engineering role required
• 1-2 years of experience in related fields, e.g., pharmaceutical, or medical device industry required

Preferred Knowledge, Skills and Abilities

• Proactive, competitive, presentation, problem solving, communication, analytical, prioritization, detail oriented, technical, personal accountability
• With a moderate level of guidance, works well in a fast-paced environment
• Ability to comprehend technical information
• Strong interpersonal skills: able to connect with others and manage relationships
• Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
• Ability to identify internal and external client needs and make appropriate recommendations
• Ability to work in a virtual environment in a global organization
• Willingness to global travel #LI-HYBRID #LI-AP1

Additional Requirements

• Must be able to understand direction and adhere to established procedures
• Beside English additional language skills like Spanish, French or German would be a plus.

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.

Job Summary

This role supports multiple customer accounts in all market units as needed with moderate guidance and direction. It provides technical, scientific support relating to West's products, processes and services portfolio and identify and assists in closing sales opportunities. The role is the technical interface between the customer and West's functions.

Essential Duties and Responsibilities

Support West customers in technical matters relating to:

Drug-closure compatibility

Packaging recommendations

Component processing

Functionality

Product/packaging development

Extractable/leachables and other test requirements

Other information as needed to help assure West products will meet their requirements

Take a proactive role as technical interface between the customer and West’s functions:

Be an active part of the account teams

Support development of commercial strategies for products / services and customers

Represent the Voice of Customer to the West organization

Update the Sales teams on technical issues/projects within customers: Interface with customers and account managers to obtain the background information and customer’s technical requirements on projectsAdvise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects

Promote, present and actively participate in growing West business:

Prepare technical presentations

Conduct technical seminars / symposiums with customers

Educate customers on product applications

Share industry insights with customers

Participate in external thought leadership:

Attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed

Act as a liaison between customers, Sales and West Analytical Laboratories

Build expertise in key market knowledge areas over and above the internal trainings

Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness

Education

Bachelor's Degree Bachelor's in a technical field (Chemistry/Biology/Engineering/Pharmacists/Food technology) required

Work Experience

Minimum 3 years of experience in technical support, analytical laboratory, research and development, or engineering role required

1-2 years of experience in related fields, e.g., pharmaceutical, or medical device industry required

Preferred Knowledge, Skills and Abilities

Proactive, competitive, presentation, problem solving, communication, analytical, prioritization, detail oriented, technical, personal accountability

With a moderate level of guidance, works well in a fast-paced environment

Ability to comprehend technical information

Strong interpersonal skills: able to connect with others and manage relationships

Ability to utilize sound judgment and manage multiple priorities with a sense of urgency

Ability to identify internal and external client needs and make appropriate recommendations

Ability to work in a virtual environment in a global organization

Excellent English language skills (written/oral)

Willingness to global travel #LI-HYBRID #LI-AP1

Additional Requirements

Must be able to understand direction and adhere to established procedures

Beside English additional language skills like Spanish, French or German would be a plus.

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.