SAP Service Manager (m/f/d)

Nagarro; Deutschland; Remote; EUR 60.000 - 85.000; Vollzeit

Zusammenfassung

A leading company in IT consulting is seeking an IT Service Manager to ensure service excellence for its clients. This role involves managing SLAs, improving customer relationships, and leading project transitions. Ideal candidates will have experience in SAP and a background in IT service management.

Leistungen

30 days of paid vacation

Employee Share Program

Modern office space

Attractive company car arrangements

Sports programs

Free fruit and drinks

Qualifikationen

• Professional experience in IT Service Management required.
• ITIL certification ideally preferred.
• B2 or C1 level in German and English languages.

Aufgaben

• Ensuring SLA-based IT services for customers.
• Managing ITIL-based service processes and reports.
• Leading phase-in projects for new customers.

Kenntnisse

ITIL

SAP consulting

Customer engagement

Service orientation

Ausbildung

Degree in business administration

Degree in business informatics

Tools

SAP Solution Manager

SAP S/4HANA

SAP Analytics Cloud

Jobbeschreibung

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The position is to be filled at one of our locations or remotely throughout Germany.

• Ensuring contractual IT services for our existing customers. These are SLA-based and relate to SAP Application Management, SAP Technical Management, and End User Service.
• Responsibility for the complete ITIL-based service processes. This includes regular service meetings with the customer and reports on the achievement of the defined SLAs and KPIs.
• Building and maintaining an excellent customer relationship with high customer satisfaction and positive financial results.
• Responsibility for your customers' service outcomes, including planning, monitoring, and billing of services and projects using internal tools (SAP Solution Manager, SAP S/4HANA, SAP Analytics Cloud, and more).
• As a transition manager, you will lead the phase-in projects of new customers in Managed Services, and for smaller projects, you will take on the role of project manager for existing customers.

Qualifications

• Degree in business administration / business informatics or a comparable qualification with several years of professional experience in the field of IT Service Management.
• Ideally experience in SAP consulting and the support of SAP systems, project manager or support manager.
• Good knowledge of IT service processes such as ITIL, ISO 20000, COBIT, or others. Ideally ITIL certified and SAP CEE certified.
• A high level of customer engagement and service orientation as well as strong assertiveness and security in appearance.
• German language and English language at level B2 or C1.

Additional Information

• 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
• Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
• Flat hierarchies and a long-term, stable job with attractive development opportunities.