SAP ISU Customizing Consultant

N Consulting Ltd; München; Hybrid; EUR 75.000 - 90.000; Vollzeit

Zusammenfassung

A leading consultancy seeks an experienced SAP ISU Customizing Consultant to work on utility projects in Munich and Frankfurt. The successful candidate will lead business process workshops and design solutions for customer engagement in SAP S4 HANA, requiring extensive experience and industry knowledge. Opportunity includes some remote work and full coverage of travel and accommodation expenses.

Qualifikationen

• Minimum 10 years' experience with SAP IS-U implementations.
• Strong customer service process knowledge.
• Fluent in English; German minimum B1 level.

Aufgaben

• Design and configure applications in SAP Utilities.
• Support innovative solutions in billing environments.
• Lead workshops and document business processes.

Kenntnisse

SAP IS-U

Customer engagement

Utilities sector knowledge

Sales processes for energy supply

Business process documentation

Ausbildung

10+ years in SAP Consulting

Tools

SAP S4 HANA

IS-U billing master

Utilities Product Integration Layer

Jobbeschreibung

Role Title: SAP ISU Customizing Consultant Customer Engagement

Work location: Munich - first 3 weeks & Frankfurt - 1 week (for each month). Please make sure this works for the candidates. Traveling/accommodation expenses will be covered.
Possibility of remote work: 2 days per week from home
Industry experience required: Utilities


Minimum years of experience: 10+ years

Job Description

Infosys is looking for Senior Consultant with expertise in SAP S4 Customer Engagement areas to join their SAP Utilities team. Consultant must have at least 2 greenfield SAP IS-U implementation in Utilities with experience to drive Business Workshops, Blueprint Sessions, Document the business process design document s, Functional Specification, Test Scenarios, Conduct Trainings, and perform Testing and support in defect resolution for Device Management module. Consultant should be able to lead a team of consultants to communicate complex requirements to technical and non-technical stakeholders


Key Responsibilities:

• Design, build and configure applications to meet business process and application requirements in SAP Utilities
• Support in the conceptualization and coordination of the implementation of innovative solutions in the billing and invoicing environment
• Development of the One Billing platform with a focus on customer service processes
• Demonstrated strong knowledge about Utility sector process and requirements
• Experience of Utilities Sales Contract Management life cycle of an energy (commodity) contract.
• Exposure to Utilities Product Integration Layer (UPIL) with integration with ISU billing master will have an added advantage.
• Special focus on the development of customer engagement process in Interaction Center Agent Role, Enhanced Identification, Managing Business Partners and Contract Accounts, Managing Technical Master Data, Bill Information and Correction, Managing Budget Billing Plans, Financial Inquiries and Collections, Interaction Records, Managing Meter Readings, Fast Move-In/Out

Required

• Practical knowledge of SAP S4 HANA Customer Engagement
• Good knowledge of customer service processes
• Practical experience in the development of customer engagement
• Broad expertise in energy industry processes
• Very good knowledge of sales processes for energy supply (electricity/gas)
• Practical knowledge of SAP IS-U/UC4G
• Fluent English. German minimum B1 level.
• Open to local travel to client premises in Munich and Frankfurt – weekly 3 days.

Preferred

• Good communication skills
• Quick comprehension
• Working in agile teams
• Good team player