SAP IS-Retail Technical Architect

Stefanini EMEA; Frankfurt; Hybrid; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

A leading company is seeking an SAP IS-Retail Technical Architect, responsible for resolving technical incidents and providing support for IS-Retail modules. The ideal candidate will have extensive SAP experience, strong problem-solving skills, and a background in ITIL processes. This remote/hybrid role offers an opportunity to work in a dynamic environment with a focus on continuous improvement and integration solutions.

Qualifikationen

• Minimum 8 years SAP experience, at least 5 years in IS-Retail.
• Fluency in English; knowledge of additional languages preferred.
• ITIL certification preferred.

Aufgaben

• Resolve L2 / L3 incidents for IS-Retail modules.
• Perform root-cause analysis and propose fixes.
• Monitor critical batch jobs and interface health.

Kenntnisse

SAP functional experience

Debugging

Integration Knowledge

Problem Management

ITIL processes

Strong Communication

Ausbildung

Bachelor's degree in Information Systems

SAP Certified Application Professional

Agile / Scrum Certification

Jobbeschreibung

Position : SAP IS-Retail Technical Architect

Location : Europe Remote / Hybrid

Required Skills & Experience

• 8 + years total SAP functional experience, at least 5 + in SAP IS-Retail AMS or production support.
• Proven expertise configuring and supporting at least three core Retail areas (Article / Site Master, Pricing & Promotions, Merchandise Distribution, POSDTA / CAR, Allocation, Markdown, Omnichannel).
• Minimum one S / 4HANA Retail or Fashion Management support engagement (1909 or later preferred).
• Hands-on in debugging / basic ABAP (tables, BADIs, user-exits, IDocs) and Fiori troubleshooting.
• Strong integration knowledge with SD, MM, FI, EWM / TM, CAR, 3rd-party POS, e-commerce platforms.
• Demonstrated track record meeting SLA and availability targets in high-volume retail environments (Black Friday, Holiday peaks).
• Experience with ITSM tools (ServiceNow, Remedy, Solution Manager ITSM) and ChaRM.
• ITIL Foundation certified (or commitment to certify within 6 months).
• Fluency in English; additional major EMEA language(s) (German, French, Spanish, Arabic, Polish etc.) highly desirable.
• Eligibility to work in the EU / EMEA and participate in on-call rotations.
• Having exp in POSDM system
• Integration between POSDM and ECC / S4
• Data Migration in ECC, S / 4,
• Data handling in ECC for POS Sales
• Configuration exp in POS and issue resolution
• Exp in Article Master, Article types and hierarchy, Site configs.
• Promotions, Idoc Management, Error handling of Idocs
• Enhancements on ECC and configurations on POS and ECC

Education & Certifications

• Bachelor"s degree in Information Systems, Supply-Chain, Business, Engineering or equivalent.
• SAP Certified Application Professional - SAP S / 4HANA for SAP Retail for Merchandise Management or ECC IS-Retail (desired).
• Agile / Scrum, Prince2 or PMP certification advantageous.

Key Responsibilities :

• Resolve L2 / L3 incidents and service requests for IS-Retail modules (MM-PUR, MM-IM, SD, Retail Pricing, Promotions, Allocation, POSDTA, CAR, etc.) within agreed SLAs.
• Perform deep-dive root-cause analysis, propose permanent fixes, document knowledge articles and prevent recurrence (Problem Management).
• Monitor critical batch jobs (listing, end-of-day, inventory, POS inbound, IDoc queues) and interface health (PI / PO, CPI, MQ, Kafka).

Minor Enhancements & Change Releases

• Capture business requirements, write Functional Specifications, configure and test small / medium CRs (pricing tactics, new sites, new article hierarchies, promotion types, markdown rules, stock-transfer scenarios).
• Coordinate with ABAP / Fiori, Integration and Basis teams; manage transports through ChaRM / CTS+; execute regression testing during quarterly releases or Support Package stacks.
• Process & System Optimization
• Analyze ticket trends and KPIs; recommend process automation (Fiori Retail apps, BTP extensions, CAR POSDTA 3.0, MIM, OAA).
• Benchmark new S / 4HANA Retail for Merchandise Management features and plan value-realization road-maps (e.g., Advanced Returns, Unified Demand Forecast, Replenishment).
• Lead continuous-improvement workshops with Buying, Merchandising, Supply-Chain, Store Ops and e-Commerce teams.

Governance, Compliance & Security

• Enforce ITIL v4 processes (Incident, Problem, Change, Release, Knowledge, Service Levels).
• Ensure audit readiness (SOX, GDPR, PCI-DSS) by maintaining proper change controls, authorizations (Fiori / RFC), master-data governance and evidence packs.
• Participate in disaster-recovery drills and major incident bridges; provide RCA and corrective-action reports to management.
• Mentor junior support analysts; perform quality reviews on tickets and documentation.
• Liaise with SAP, third-party vendors and integration partners to resolve OSS messages and interface issues.
• Support pre-sales or service expansion activities (effort estimation, solution walkthroughs).

Core Functional Scope

• Master & Foundation
• Article, Site, Merchandise Category / Hierarchy, Listing, Allocation & Assortment.
• Retail Pricing (VKP / VKS), Markdown, Promotions (WAKT / WAKH), Bonus Buy.
• Retail Purchasing, Vendor Collaboration, Allocation Tables, Distribution Profiles, Store Order and Cross-Docking, F&R / Fashion Allocation integration.

Sales & Store Operations

• POSDTA / TPOM / CAR Inbound & Outbound, Sales Audit, Stock Ledger, Returns, Omnichannel ATP / OAA, Gift Cards & Loyalty.

Inventory & Logistics

• Inventory Management, Physical Inventory, Site-to-Site STOs, Merchandise Distribution (VD, VSD).
• Integration with EWM / TM or third-party WMS.

Analytics & Digital

• SAP CAR (POSDTA, Unified Demand Forecast, SAP Analytics Cloud), BW / 4HANA reporting, Fiori Apps, BTP extensions.