SAP IS-Retail Technical Architect

Stefanini EMEA; Essen; Remote; EUR 80.000 - 100.000; Vollzeit

Zusammenfassung

A leading company in the tech sector is seeking an SAP IS-Retail Technical Architect to join their remote team. The role involves resolving complex incidents in SAP Retail modules, conducting root cause analysis, and managing enhancements in various retail areas. Ideal candidates will bring extensive SAP experience, expertise in key retail processes, and a commitment to maintaining high service levels. Join this dynamic environment where your skills can directly impact retail operations at scale.

Qualifikationen

• 8+ years of total SAP functional experience with 5+ years in SAP IS-Retail.
• Experience in S/4HANA Retail or Fashion Management.
• ITIL Foundation certification or commitment to certify.

Aufgaben

• Resolve L2 / L3 incidents for IS-Retail modules within SLAs.
• Conduct root-cause analysis and propose fixes.
• Monitor batch jobs and interface health.

Kenntnisse

SAP functional experience

Retail knowledge

Integration knowledge

Debugging and ABAP skills

ITIL processes

Fluency in English

Ausbildung

Bachelor's degree in Information Systems

SAP Certified Application Professional

Tools

ITSM tools

Fiori

ABAP

Jobbeschreibung

Position : SAP IS-Retail Technical Architect

Location : Europe Remote / Hybrid

Required Skills & Experience

• 8+ years of total SAP functional experience, with at least 5+ years in SAP IS-Retail AMS or production support.
• Proven expertise configuring and supporting at least three core Retail areas (Article / Site Master, Pricing & Promotions, Merchandise Distribution, POSDTA / CAR, Allocation, Markdown, Omnichannel).
• Experience with at least one S/4HANA Retail or Fashion Management support engagement (1909 or later preferred).
• Hands-on debugging skills and basic ABAP knowledge (tables, BADIs, user-exits, IDocs) and Fiori troubleshooting.
• Strong integration knowledge with SD, MM, FI, EWM / TM, CAR, 3rd-party POS, and e-commerce platforms.
• Track record of meeting SLA and availability targets in high-volume retail environments (e.g., Black Friday, Holiday peaks).
• Experience with ITSM tools (ServiceNow, Remedy, Solution Manager ITSM) and ChaRM.
• ITIL Foundation certification or commitment to certify within 6 months.
• Fluency in English; additional EMEA languages (German, French, Spanish, Arabic, Polish, etc.) are highly desirable.
• Eligibility to work in the EU / EMEA and participate in on-call rotations.
• Experience in POSDM system, integration between POSDM and ECC / S/4HANA, data migration in ECC and S/4HANA, data handling in ECC for POS sales, configuration and issue resolution in POS, article master, article types and hierarchy, site configs, promotions, IDoc management, error handling, and ECC enhancements related to POS and article management.

Education & Certifications

• Bachelor's degree in Information Systems, Supply Chain, Business, Engineering, or equivalent.
• SAP Certified Application Professional in SAP S/4HANA for SAP Retail (desired).
• Certifications in Agile/Scrum, Prince2, or PMP are advantageous.

Key Responsibilities :

• Resolve L2 / L3 incidents and service requests for IS-Retail modules (MM-PUR, MM-IM, SD, Retail Pricing, Promotions, Allocation, POSDTA, CAR, etc.) within SLAs.
• Conduct root-cause analysis, propose fixes, document knowledge articles, and prevent recurrence (Problem Management).
• Monitor batch jobs and interface health (PI / PO, CPI, MQ, Kafka).

Minor Enhancements & Change Releases

• Gather business requirements, write Functional Specifications, configure and test CRs (pricing tactics, new sites, hierarchies, promotion types, markdown rules, stock transfer scenarios).
• Coordinate with ABAP / Fiori, Integration, and Basis teams; manage transports through ChaRM / CTS+; perform regression testing during releases.
• Optimize processes and systems, analyze ticket trends and KPIs, and recommend automation (Fiori Retail apps, BTP extensions, CAR POSDTA 3.0, MIM, OAA).
• Benchmark new S/4HANA Retail features and develop value-realization roadmaps (e.g., Advanced Returns, Unified Demand Forecast, Replenishment).
• Lead workshops for continuous improvement with various teams.

Governance, Compliance & Security

• Enforce ITIL v4 processes and ensure audit readiness (SOX, GDPR, PCI-DSS).
• Participate in disaster recovery drills, provide RCA and corrective actions, mentor support analysts, liaise with vendors, and support pre-sales activities.

Core Functional Scope

• Master & Foundation data: Article, Site, Merchandise Category/Hierarchy, Listing, Allocation & Assortment.
• Retail Pricing, Markdown, Promotions, Bonus Buy.
• Retail Purchasing, Vendor Collaboration, Allocation Tables, Distribution Profiles, Store Orders, Cross-Docking, F&R / Fashion Allocation.

Sales & Store Operations

• POSDTA / TPOM / CAR inbound & outbound, Sales Audit, Stock Ledger, Returns, Omnichannel ATP / OAA, Gift Cards & Loyalty.

Inventory & Logistics

• Inventory Management, Physical Inventory, Site-to-Site STOs, Merchandise Distribution, integration with EWM / TM or third-party WMS.

Analytics & Digital

• SAP CAR (POSDTA, Demand Forecast, Analytics Cloud), BW / 4HANA reporting, Fiori Apps, BTP extensions.