SAP IS-Retail Technical Architect

Stefanini EMEA; Düsseldorf; Hybrid; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading company in the IT sector seeks an SAP IS-Retail Technical Architect with extensive experience to resolve incidents and implement enhancements in a fast-paced retail environment. The ideal candidate will have strong configuration knowledge in SAP systems and proven integration expertise. This role offers the flexibility of remote or hybrid work arrangements, aiming to improve functionalities in various SAP Retail modules.

Qualifikationen

• 8+ years SAP functional experience, 5+ in SAP IS-Retail.
• Fluency in additional EMEA languages is desirable.
• Eligibility to work in the EU / EMEA.

Aufgaben

• Resolve L2 / L3 incidents for IS-Retail modules within SLAs.
• Monitor batch jobs and interface health.
• Lead workshops for process improvement.

Kenntnisse

Configuration knowledge

Debugging skills

Integration knowledge

Fluency in English

Ausbildung

Bachelor's degree in Information Systems

SAP Certified Application Professional

ITIL Foundation certification

Tools

ServiceNow

SAP S/4HANA

ABAP

Jobbeschreibung

Position : SAP IS-Retail Technical Architect

Location : Europe Remote / Hybrid

Required Skills & Experience

• 8+ years total SAP functional experience, with at least 5+ in SAP IS-Retail AMS or production support.
• Proven expertise configuring and supporting core Retail areas such as Article / Site Master, Pricing & Promotions, Merchandise Distribution, POSDTA / CAR, Allocation, Markdown, Omnichannel.
• Experience with at least one S / 4HANA Retail or Fashion Management support engagement (preferably 1909 or later).
• Hands-on debugging skills and basic ABAP knowledge (tables, BADIs, user-exits, IDocs) and Fiori troubleshooting.
• Strong integration knowledge with SD, MM, FI, EWM / TM, CAR, 3rd-party POS, e-commerce platforms.
• Proven track record of meeting SLA and availability targets in high-volume retail environments (e.g., Black Friday, Holiday peaks).
• Experience with ITSM tools like ServiceNow, Remedy, Solution Manager ITSM, and ChaRM.
• ITIL Foundation certification or commitment to certify within 6 months.
• Fluency in English; knowledge of additional EMEA languages (German, French, Spanish, Arabic, Polish, etc.) is highly desirable.
• Eligibility to work in the EU / EMEA and availability for on-call rotations.
• Experience with POSDM system, integration between POSDM and ECC / S/4HANA, data migration in ECC and S/4HANA, and data handling in ECC for POS sales.
• Configuration experience in POS and issue resolution, along with knowledge of Article Master, Article types, hierarchy, and site configurations.
• Experience with Promotions, IDoc Management, and error handling of IDocs.
• Ability to implement enhancements on ECC and configurations on POS and ECC.

Education & Certifications

• Bachelor's degree in Information Systems, Supply Chain, Business, Engineering, or related field.
• SAP Certified Application Professional in SAP S/4HANA for SAP Retail (merchandise management or ECC IS-Retail) is preferred.
• Agile / Scrum, Prince2, or PMP certifications are advantageous.

Key Responsibilities :

• Resolve L2 / L3 incidents and service requests for IS-Retail modules (MM-PUR, MM-IM, SD, Retail Pricing, Promotions, Allocation, POSDTA, CAR, etc.) within SLAs.
• Perform root-cause analysis, propose fixes, document knowledge articles, and prevent recurrence (Problem Management).
• Monitor batch jobs and interface health (PI / PO, CPI, MQ, Kafka).

Minor Enhancements & Change Releases

• Gather business requirements, write functional specifications, configure and test CRs (pricing tactics, new sites, hierarchies, promotion types, markdown rules, stock-transfer scenarios).
• Coordinate with ABAP / Fiori, Integration, and Basis teams; manage transports via ChaRM / CTS+; execute regression testing during releases.
• Analyze ticket trends, KPIs, and recommend automation (Fiori Retail apps, BTP extensions, CAR POSDTA 3.0, MIM, OAA).
• Benchmark new S/4HANA Retail features and plan roadmaps (e.g., Advanced Returns, Unified Demand Forecast, Replenishment).
• Lead workshops with Buying, Merchandising, Supply Chain, Store Ops, and e-Commerce teams for continuous improvement.

Governance, Compliance & Security

• Enforce ITIL v4 processes (Incident, Problem, Change, Release, Knowledge, Service Levels).
• Maintain audit readiness (SOX, GDPR, PCI-DSS) with proper controls and documentation.
• Participate in disaster recovery drills; provide RCA and corrective actions.
• Mentor junior analysts; review tickets and documentation quality.
• Coordinate with SAP, vendors, and partners to resolve OSS and interface issues.
• Support pre-sales and service expansion activities (effort estimation, solution walkthroughs).

Core Functional Scope

• Master & Foundation: Article, Site, Merchandise Category / Hierarchy, Listing, Allocation & Assortment.
• Retail Pricing, Markdown, Promotions, Bonus Buy.
• Retail Purchasing, Vendor Collaboration, Allocation Tables, Distribution Profiles, Store Order, and Cross-Docking, F&R / Fashion Allocation.

Sales & Store Operations

• POSDTA / TPOM / CAR inbound & outbound, Sales Audit, Stock Ledger, Returns, Omnichannel ATP / OAA, Gift Cards & Loyalty.

Inventory & Logistics

• Inventory Management, Physical Inventory, Site-to-Site STOs, Merchandise Distribution.
• Integration with EWM / TM or third-party WMS.

Analytics & Digital

• SAP CAR (POSDTA, Demand Forecast, Analytics Cloud), BW / 4HANA reports, Fiori Apps, BTP extensions.