SAP IS-Retail Technical Architect

Stefanini EMEA; Dortmund; Remote; EUR 70.000 - 95.000; Vollzeit

Zusammenfassung

A leading company in EMEA is seeking an SAP IS-Retail Technical Architect to resolve incidents and enhance configurations in a dynamic retail environment. Ideal candidates have extensive experience in SAP IS-Retail, with strong troubleshooting and integration skills, as well as familiarity with ITIL processes. This role offers opportunities for remote or hybrid work.

Qualifikationen

• 8+ years of SAP experience, 5+ years in IS-Retail.
• Proficiency in core Retail areas and S/4HANA.
• Experience with ITIL processes and integration.

Aufgaben

• Resolve L2/L3 incidents for IS-Retail modules within SLAs.
• Monitor batch jobs and maintain interface health.
• Coordinate with teams on minor enhancements and compliance.

Kenntnisse

SAP IS-Retail

Configuration and support of core Retail areas

Debugging skills

Integration knowledge

ITIL processes

Fluency in English

Ausbildung

Bachelor's degree in Information Systems, Supply Chain, Business, Engineering

SAP Certified Application Professional in SAP S/4HANA for SAP Retail

Tools

ITSM tools (ServiceNow, Remedy, Solution Manager)

Jobbeschreibung

Position : SAP IS-Retail Technical Architect

Location : Europe Remote / Hybrid

Required Skills & Experience

• 8+ years total SAP functional experience, with at least 5+ years in SAP IS-Retail AMS or production support.
• Proven expertise configuring and supporting core Retail areas such as Article / Site Master, Pricing & Promotions, Merchandise Distribution, POSDTA / CAR, Allocation, Markdown, Omnichannel.
• Experience with at least one S/4HANA Retail or Fashion Management support engagement (preferably 1909 or later).
• Hands-on debugging skills, basic ABAP (tables, BADIs, user-exits, IDocs), and Fiori troubleshooting.
• Strong integration knowledge with SD, MM, FI, EWM / TM, CAR, 3rd-party POS, and e-commerce platforms.
• Experience meeting SLA and availability targets in high-volume retail environments (e.g., Black Friday, Holiday peaks).
• Experience with ITSM tools like ServiceNow, Remedy, Solution Manager ITSM, and ChaRM.
• ITIL Foundation certification or commitment to obtain within 6 months.
• Fluency in English; additional EMEA languages (German, French, Spanish, Arabic, Polish, etc.) are highly desirable.
• Eligibility to work in the EU / EMEA and participation in on-call rotations.
• Experience with POSDM system, integration between POSDM and ECC / S/4HANA, and data migration in ECC and S/4HANA.
• Experience with data handling in ECC for POS sales, configuration and issue resolution in POS, and article master data management.
• Experience with promotions, IDoc management, and error handling of IDocs.
• Experience with ECC and POS/ECC configurations and enhancements.

Education & Certifications

• Bachelor's degree in Information Systems, Supply Chain, Business, Engineering, or equivalent.
• SAP Certified Application Professional in SAP S/4HANA for SAP Retail (desired).
• Agile/Scrum, Prince2, or PMP certifications are advantageous.

Key Responsibilities :

• Resolve L2 / L3 incidents and service requests for IS-Retail modules (MM-PUR, MM-IM, SD, etc.) within SLAs.
• Perform root-cause analysis, propose fixes, document knowledge, and prevent recurrence.
• Monitor batch jobs and interface health (PI / PO, CPI, MQ, Kafka).

Minor Enhancements & Change Releases

• Capture requirements, write functional specs, configure/test CRs related to pricing, sites, hierarchies, promotions, markdowns, stock transfer scenarios.
• Coordinate with ABAP/Fiori, Integration, and Basis teams; manage transports; execute regression testing.
• Analyze ticket trends, recommend automation (Fiori Retail apps, BTP extensions, etc.).
• Benchmark new S/4HANA Retail features and plan value realization roadmaps.
• Lead workshops for continuous improvement with various retail teams.

Governance, Compliance & Security

• Enforce ITIL v4 processes and ensure audit readiness (SOX, GDPR, PCI-DSS).
• Participate in disaster recovery drills; provide RCA and corrective actions.
• Mentor junior analysts; review tickets and documentation.
• Coordinate with SAP, vendors, and partners to resolve OSS and interface issues.
• Support pre-sales and service expansion activities.

Core Functional Scope

• Master & Foundation: Article, Site, Merchandise Category, Listing, Allocation, and Assortment.
• Retail Pricing, Markdown, Promotions, Bonus Buy.
• Retail Purchasing, Vendor Collaboration, Allocation, Distribution, Store Orders, Cross-Docking, F&R / Fashion Allocation.

Sales & Store Operations

• POSDTA / TPOM / CAR inbound & outbound, sales audit, stock ledger, returns, omnichannel ATP / OAA, gift cards, loyalty.

Inventory & Logistics

• Inventory management, physical inventory, site-to-site STOs, merchandise distribution, integration with EWM / TM or third-party WMS.

Analytics & Digital

• SAP CAR (POSDTA, demand forecast, analytics cloud), BW / 4HANA reporting, Fiori Apps, BTP extensions.