SAP IS-Retail Technical Architect

Stefanini EMEA; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

A leading company in the IT services sector is seeking an experienced SAP IS-Retail Technical Architect to support and enhance its retail solutions. This role entails responsibility for technical incidents, requirement gathering, and optimizing SAP functionalities within retail environments. Candidates should have significant experience in SAP systems, effective troubleshooting skills, and the ability to work collaboratively with various teams. Fluency in English is essential, and familiarity with additional EMEA languages is highly desirable.

Qualifikationen

• 8+ years total SAP functional experience, with at least 5+ in SAP IS-Retail.
• ITIL Foundation certification preferred.
• Experience with POSDM and data migration.

Aufgaben

• Resolve L2 / L3 incidents for IS-Retail modules within SLAs.
• Monitor batch jobs and health of interfaces.
• Capture business requirements and coordinate with teams.

Kenntnisse

SAP functional experience

Configuration in Retail

Integration knowledge

Hands-on debugging

Communication in English

Ausbildung

Bachelor's degree in Information Systems

SAP Certified Application Professional

Tools

ITSM tools (ServiceNow, Remedy)

ABAP

SAP S / 4HANA

Jobbeschreibung

Position : SAP IS-Retail Technical Architect

Location : Europe Remote / Hybrid

Required Skills & Experience

• 8+ years total SAP functional experience, with at least 5+ in SAP IS-Retail AMS or production support.
• Proven expertise configuring and supporting at least three core Retail areas (Article / Site Master, Pricing & Promotions, Merchandise Distribution, POSDTA / CAR, Allocation, Markdown, Omnichannel).
• Experience supporting S / 4HANA Retail or Fashion Management (1909 or later preferred).
• Hands-on debugging skills / basic ABAP (tables, BADIs, user-exits, IDocs) and Fiori troubleshooting.
• Strong integration knowledge with SD, MM, FI, EWM / TM, CAR, 3rd-party POS, e-commerce platforms.
• Track record of meeting SLA and availability targets in high-volume retail environments (Black Friday, Holiday peaks).
• Experience with ITSM tools (ServiceNow, Remedy, Solution Manager ITSM) and ChaRM.
• ITIL Foundation certification (or willingness to certify within 6 months).
• Fluency in English; additional EMEA languages (German, French, Spanish, Arabic, Polish, etc.) are highly desirable.
• Eligibility to work in the EU / EMEA and participate in on-call rotations.
• Experience with POSDM system and integration between POSDM and ECC / S4.
• Data Migration experience in ECC, S / 4, and data handling in ECC for POS Sales.
• Configuration experience in POS and issue resolution.
• Experience with Article Master, Article types and hierarchy, Site configurations.
• Experience with Promotions, IDoc Management, Error handling of Idocs.
• Experience with ECC enhancements and configurations on POS and ECC.

Education & Certifications

• Bachelor's degree in Information Systems, Supply-Chain, Business, Engineering, or equivalent.
• SAP Certified Application Professional - SAP S / 4HANA for SAP Retail for Merchandise Management or ECC IS-Retail (desired).
• Agile / Scrum, Prince2 or PMP certification advantageous.

Key Responsibilities :

• Resolve L2 / L3 incidents and service requests for IS-Retail modules (MM-PUR, MM-IM, SD, Retail Pricing, Promotions, Allocation, POSDTA, CAR, etc.) within SLAs.
• Perform root-cause analysis, propose fixes, document knowledge articles, and prevent recurrence (Problem Management).
• Monitor batch jobs and interface health (PI / PO, CPI, MQ, Kafka).

Minor Enhancements & Change Releases

• Capture business requirements, write Functional Specifications, configure and test CRs (pricing tactics, new sites, article hierarchies, promotion types, markdown rules, stock-transfer scenarios).
• Coordinate with ABAP / Fiori, Integration, and Basis teams; manage transports through ChaRM / CTS+; perform regression testing during releases.
• Process & System Optimization
• Analyze ticket trends and KPIs; recommend automation (Fiori Retail apps, BTP extensions, CAR POSDTA 3.0, MIM, OAA).
• Benchmark S / 4HANA Retail features and plan value-realization roadmaps (e.g., Advanced Returns, Unified Demand Forecast, Replenishment).
• Lead continuous-improvement workshops with various teams.

Governance, Compliance & Security

• Enforce ITIL v4 processes.
• Ensure audit readiness (SOX, GDPR, PCI-DSS).
• Participate in disaster recovery drills; provide RCA and corrective actions.
• Mentor junior analysts; perform quality reviews.
• Coordinate with SAP, vendors, and partners to resolve OSS and interface issues.
• Support pre-sales and service expansion activities.

Core Functional Scope

• Master & Foundation: Article, Site, Merchandise Category/Hierarchy, Listing, Allocation & Assortment.
• Retail Pricing, Markdown, Promotions, Bonus Buy.
• Retail Purchasing, Vendor Collaboration, Allocation Tables, Distribution Profiles, Store Orders, Cross-Docking, F&R / Fashion Allocation.

Sales & Store Operations

• POSDTA / TPOM / CAR Inbound & Outbound, Sales Audit, Stock Ledger, Returns, Omnichannel ATP / OAA, Gift Cards & Loyalty.

Inventory & Logistics

• Inventory Management, Physical Inventory, Site-to-Site STOs, Merchandise Distribution.
• Integration with EWM / TM or third-party WMS.

Analytics & Digital

• SAP CAR (POSDTA, Demand Forecast, Analytics Cloud), BW / 4HANA reporting, Fiori Apps, BTP extensions.