SAP Business Data Cloud Customer Success Manager (f/m/d)

SAP; Walldorf; Vor Ort; EUR 65.000 - 95.000; Vollzeit

Zusammenfassung

SAP is looking for a BDC Customer Success Manager to drive the consumption of SAP Business Data Cloud among strategic customers. This position involves partnering with clients, analyzing their technical needs, and coordinating success resources to ensure customer satisfaction and high engagement with SAP's solutions. Ideal candidates will bring extensive IT experience, excellent communication skills, and a focus on customer service.

Leistungen

Flexible working models

Health and well-being focus

Learning and development opportunities

Qualifikationen

• Experience working in Software Engineering, Solution Management, or Project Management.
• Good understanding of SAP BDC portfolio: Cloud Databases, Cloud Data Management.
• C1 level in German and English is required.

Aufgaben

• Partner with customers to increase consumption of SAP BDC services.
• Analyze customer needs and execute consumption plans.
• Provide recommendations aligning with SAP strategy.

Kenntnisse

Customer service mindset

Problem solving

Communication

Presentation skills

Technical customer engagement

Ausbildung

Experience in IT Industry

Certifications in enterprise architecture

Jobbeschreibung

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

All SAP locations in Germany as for example Walldorf (close to Mannheim/Heidelberg), Hamburg, Berlin, Ratingen (close to Düsseldorf), Eschborn (close to Frankfurt), Gerlingen (close to Stuttgart), Hallbergmoos (close to München) are possible.

Summary:

The focus of this position is to help customers consume SAP Business Data Cloud (SAP BDC) within their application projects as the cloud platform-of-choice. BDC is the engine for innovation through analysis scenarios of the Intelligent Enterprise. SAP BDC CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP’s most strategic customers.

The BDC Customer Success Manager (CSM) role is responsible for developing relationships with technical decision makers in their assigned accounts to ensure broad consumption of the portfolio both within and across application projects through Technical Advisory.

What you'll do:

• You will proactively partner with customers to sustainably increase consumption of SAP BDCservices, and coordinate activities with the Account Team.
• You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
• You are the primary SAP BDCstrategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BDCengagement model.
• You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
• You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders.
• You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
• A BDC-CSMmay also be assigned to fulfill a customer’s premium subscription services.

What you bring:

You will excel in this role if:

• You have experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• You have a goodunderstanding of one or more areas of the SAP BDCportfolio: Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
• You have goodknowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.)Certifications in enterprise architecture are a plus.
• You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
• You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• You can continuously learn and adapt to the unique business and cultural practices of each region/country.
• You have a focus on customer service mindset and customer empathy.
• You have a passion for learning new technologies and enjoy problem solving.
• You have German and Englishlanguage skills(C1 level or higher)

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 429889 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time