Salesforce Service Consultant (m/f/d)

Vaillant Group; Remscheid; Vor Ort; EUR 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Salary package NRW IG Metall

Onboarding App

Health management

Zusammenfassung

Vaillant GmbH in Remscheid seeks a Salesforce Consultant Service2Retention to enhance global service processes using Salesforce Service Cloud and Field Service. You will work in a self-organizing team, shaping scalable Salesforce solutions across the customer journey and driving adoption.

Requirements include 1–2 years in a Salesforce role, expertise in data models, flows, and reports, and English language skills; German is a plus in a multinational environment. Hybrid work is available.

Qualifikationen

• You have 1–2 years of experience as a Salesforce Consultant with Service Cloud (ideally Field Service).
• Solid expertise configuring Salesforce: data models, flows, validation rules, and reports.
• Strong understanding of service processes and their digitalization.

Aufgaben

• Advise Product Owners and international stakeholders on harmonizing group-wide service processes in Salesforce.
• Develop and implement scalable Salesforce solutions across the service customer journey.
• Design sustainable technical concepts, configure Salesforce solutions, and support adoption.
• Contribute to the ongoing improvement of our Salesforce ecosystem and processes.

Kenntnisse

Salesforce Service Cloud

Salesforce Field Service

Data models

Flows

Validation rules

Reports

Service processes

English language

Ausbildung

Degree in Computer Science

Business Informatics

Comparable qualification

Tools

Salesforce

Jobbeschreibung

Building long-term digital solutions at scale for our customers and employees. And enabling our employees to push their own boundaries and developing in their own individual way. Both count. Both are us.

Company: Vaillant GmbH Location:Remscheid-DEU Country: Germany (DE) Brand: Vaillant Group

Contract type: Permanent Working time: Full-time

What we achieve together

At the Vaillant Group, we are rethinking service. Together, we create digital customer experiences that strengthen our international service organizations and deliver sustainable added value for our customers. In your role as Salesforce Consultant Service2Retention, you will actively support the further development of our global service processes and drive innovative solutions within a modern Salesforce ecosystem.

• As a Salesforce Consultant Service2Retention, you advise Product Owners and international stakeholders on the harmonization, implementation, and continuous improvement of group-wide service processes based on Salesforce Service Cloud and Salesforce Field Service (FSL)
• As part of a self-organizing team, you develop and implement scalable Salesforce solutions across the entire service customer journey, making a significant contribution to the digital transformation of our service organization
• Following the analysis and evaluation of business requirements, you design sustainable technical concepts, take responsibility for the configuration and continuous optimization of Salesforce solutions (including data models, automations, flows, validation rules, and reporting), and support their implementation through to successful user adoption
• With your ideas and innovative mindset, you actively shape the future of our Salesforce ecosystem and contribute to the continuous improvement of our processes and ways of working

What makes us successful together

• Qualification: You hold a degree in Computer Science, Business Informatics, or a comparable qualification.
• Experience: You have 1-2 years of experience as a Salesforce Consultant and have implemented service processes based on Salesforce Service Cloud, ideally also using Salesforce Field Service
• Knowledge & Skills: You possess solid expertise in configuring Salesforce solutions, including data models, flows, validation rules, and reports, as well as a strong understanding of service processes and their digitalization
• Nice to Have: Experience in international project environments, integration scenarios, Salesforce certifications, and knowledge of agile working methodologies would be an advantage
• Personality: With a high level of initiative, strong communication skills, and a collaborative mindset, you build trust with stakeholders and can communicate complex requirements clearly and effectively
• Language skills: You communicate confidently in English; German is a plus

What you can count on

• Hybrid Work: We offer our employees the opportunity to work on a hybrid basis. There is also the option to temporarily work from a country within the European Union
• Salary: We offer an attractive remuneration package in accordance with the NRW IG Metall collective wage agreement, including vacation pay and Christmas bonus.
• Onboarding: Our clearly structured onboarding process, including an Onboarding App, enables us to integrate new employees into Vaillant Group quickly and in a targeted manner
• Health management: We offer comprehensive preventive health counseling & measures

What makes us special

We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the world's leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions.

You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate.

Become part of the Vaillant Group and help us shape the future of heating!

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.