Salesforce Administrator

Backbone (BKBN); Berlin; Hybrid; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Join Backbone (BKBN) as a Salesforce Administrator and play a crucial role in enhancing our Salesforce platform. You will focus on automating processes, optimizing flows, and collaborating with various teams to ensure operational excellence. Ideal for individuals passionate about performance optimization and innovative solutions.

Leistungen

Competitive compensation

6 weeks of full remote work

Qualifikationen

• 2–4 years of hands-on experience as a Salesforce Administrator.
• Proven expertise in Flow Builder and Salesforce automation tools.
• Comfortable with case management and Omni-Channel routing.

Aufgaben

• Administer and configure Salesforce with a focus on Field Service.
• Develop and optimize Flows to automate operational processes.
• Collaborate with stakeholders to gather requirements.

Kenntnisse

Flow Builder

Salesforce Administration

Problem-solving

Communication

Jobbeschreibung

Become part of Backbone’s (BKBN) unique adventure to disrupt an industry and contribute to the evolution of the way real estate marketing is produced.

We are the leading real estate marketing software company, helping thousands of professionals seamlessly order and manage high-quality photoshoots, videos, and marketing content. As we scale toward our next big milestone, we’re looking for a visionary Head of Product to lead the next phase of product innovation—driven by AI, deep customer understanding, and operational excellence.

We’re looking for a hands-on Salesforce Administrator with a passion for operational excellence and automation. You’ll be instrumental in maintaining and evolving our Salesforce platform, with a strong focus on Flow development , AI capabilities and process optimization across Field Service , Service Cloud , and Sales Cloud .

Your role :

• Administer and configure Salesforce with a focus on Field Service, Service Cloud, and Sales Cloud.
• Develop and optimize Flows (Record-Triggered, Scheduled, and Screen Flows) to automate and scale operational processes.
• Manage and enhance Agentforce setup to support our customer-facing teams.
• Collaborate with cross-functional stakeholders (Support, Operations, Product) to gather requirements and implement scalable solutions.
• Monitor platform performance, troubleshoot issues, and ensure data integrity and security.
• Create and maintain documentation for processes, flows, and system configurations.

Requirements

• 2–4 years of hands-on experience as a Salesforce Administrator.
• Proven expertise in Flow Builder (advanced logic, fault handling, performance optimization).
• Experience with Field Service Lightning (FSL), Service Cloud, and Sales Cloud.
• Strong understanding of Salesforce objects, permission sets, profiles, validation rules, and automation tools.
• Comfortable working with Omni-Channel routing, case management.
• Ability to translate business requirements into efficient, scalable technical solutions.
• Excellent problem-solving and communication skills.
• Competitive compensation, and benefits
• Hybrid (3 days in office) with 6 weeks of full remote