Salesforce Administrator

Forto Logistics GmbH & Co. KG; Berlin; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Forto Logistics GmbH & Co. KG is hiring a Salesforce Administrator to serve as a central point of contact for Commercial, Legal and Product teams. You will ensure Sales Cloud runs efficiently and scales with our business needs.

You will gather requirements, review current setups, and implement practical improvements while communicating complex options clearly to non-technical stakeholders across the business.

Qualifikationen

• 3+ years of hands-on Salesforce Administrator experience in complex environments.
• Baseline Salesforce Certified Administrator credential.
• Experience creating declarative solutions with Flows, Lightning Apps, Validation Rules, and Approvals.
• Strong English communication; ability to translate requirements for non-technical colleagues.

Aufgaben

• Collaborate with Engineering, Administration and Product to align Salesforce with business goals.
• Gather requirements in discovery sessions and translate into scalable solutions.
• Declarative configuration using Flow, permission sets, layouts, approvals, reports.
• Manage day-to-day admin tasks: user management, support tickets, user training.
• Ensure data quality with validation rules and automation; mass updates with ETL tools.
• Oversee sandbox environments and release deployments.
• Maintain integrations with Slack, Outreach and Clay.
• Create and maintain technical documentation for platform architecture.

Kenntnisse

Salesforce admin experience

Stakeholder collaboration

English communication

Declarative configuration

Tools

Salesforce Data Loader

Hubspot

Outreach

Clay

Demodesk

Jobbeschreibung

What if your work could drive change in a globally established industry, shaping processes that touch every corner of the world? At Forto, we are at the forefront of change, harnessing the power of AI to revolutionise logistics. We want to reinvent digital supply chains to be transparent, frictionless and sustainable. From day one, our mission has been to simplify global trade - creating a seamless and efficient logistics process.

About the role

As a Salesforce Administrator at Forto, you will be a central point of contact for multiple departments, including our Commercial, Legal, and Product teams. Your primary focus will be to ensure our Sales Cloud platform runs efficiently and scales reliably alongside our business needs.

In this position, you will work closely with colleagues to understand their daily processes and help gather requirements for our platform roadmap. We are looking for someone who can review our current setup objectively and identify practical, sustainable improvements.

Because you will collaborate across the business, clear communication is essential. You should feel comfortable discussing system changes with non-technical stakeholders, explaining the reasoning behind different design options, and outlining how those changes will practically affect their daily work

Key Responsibilities

Collaborate across teams: Work closely with a multi-disciplinary team (Engineering, Administration, and Product) to align the Salesforce platform with our business goals.

Bridge business and technical needs: Participate in discovery sessions to gather and validate requirements, translating them into scalable solutions that prioritize a clean user experience.

Configure and build: Perform declarative Salesforce configuration using best practices, including Flow, permission sets, dynamic layouts, approval processes, and custom reporting.

Manage the day-to-day: Handle core system administration, including user management, resolving support tickets, and facilitating user training.

Ensure data integrity: Monitor and improve data quality using validation rules and automation, and perform mass data updates using ETL tools (e.g., Salesforce Data Loader, G-Connector).

Oversee deployments and environments: Manage our sandbox environments and support the wider team with release deployments.

Support third-party tools: Maintain and troubleshoot business application integrations, such as Slack, Outreach, and Clay.

Document our systems: Create and maintain clear technical documentation to ensure our platform architecture remains transparent and accessible to the team.

Required Skills and Experience

Experience: 3+ years of hands-on experience as a Salesforce Administrator, ideally within a complex stakeholder environment.

Core Certifications: You hold the baseline Salesforce Certified Administrator credential.

Solution Design: Experience of creating best-practice declarative solutions, particularly Flows, Lightning Apps, Validation Rules, and Approval Processes.

Stakeholder Collaboration: Experience working directly with diverse stakeholder groups. You know how to build trust, ask the right questions, and manage expectations.

Communication: Strong verbal and written communication skills in English. You are comfortable translating technical requirements clearly for non-technical colleagues.

Preferred Skills and Experience

Advanced Certifications: Additional certifications, such as Certified Advanced Administrator or Platform App Builder are a strong plus.

Code Familiarity: Any experience with Apex and/or related languages would be a positive.

Integrations: Experience of using/managing integrations with third party apps such as Hubspot, Outreach, Clay, and Demodesk would be highly desirable.

Why work with us?

Our team is hard-working, constantly seeking to maximise the impact of their work, but we put our people first, always winning with care. We value efficient systems and swift, direct communication. We want everyone to have their time to speak, so that we can embrace diverse perspectives to help drive towards solutions always.