Field Service Specialist

416 salesforce.com Germany GmbH; Frankfurt; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

416 salesforce.com Germany GmbH is seeking an experienced Agentforce Field Service Consultant to drive end-to-end field service deals, architect solutions, and lead targeted demonstrations for enterprise customers in the German market.

You will translate business requirements into scalable Field Service architectures, engage with C-suite stakeholders, and guide customers through complex deployments with a focus on value and risk management.

Qualifikationen

• 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience.
• Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration.
• Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments.
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.
• Strong executive presence — comfortable delivering product demonstrations to C-suite and VP-level stakeholders.
• Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles.

Aufgaben

• Demonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies.
• Understands market landscape, competition, and technical architecture to position Salesforce Field Service as the best choice.
• Provides actionable technical recommendations to drive usage at scale in production.
• Leads technical design sessions and documents domain workflows and architectures aligned with client objectives.
• Fosters customer champions and builds technical credibility with clients and account partners during discovery calls.
• Presents executive-level product demonstrations and answers questions highlighting Field Service value.
• Translates business requirements into solution architectures and roadmaps leveraging Field Service and mobile capabilities.
• Manages technical due diligence and risk assessment in complex deal cycles.

Kenntnisse

Enterprise software pre-sales

Solution consulting

Technical architecture

Salesforce Field Service

Executive presentations

Stakeholder management

Discovery sessions

APIs integration

Ausbildung

Bachelor's degree

Equivalent practical experience

Tools

Salesforce Field Service

APIs

IoT

Jobbeschreibung

Agentforce Field Service Consultant

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Agentforce Field Service Consultant serves as the primary strategic driver for complex deal execution.

In this role you will provide deep expertise dedicated to Field Service, communicating its value, product differentiation and demonstrating how it helps the customer meet their objectives. From performing targeted demos on specific use cases to architecting the final solution, you lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value. This role requires both technical leadership and strategic domain expertise in Field Service.

Key Responsibilities

• Demonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies.
• Understands market landscape, competition, and technical architecture to establish Salesforce's Field Service solution as the best choice to meet customer needs.
• Provides actionable technical recommendations and insights to clients that focus on driving usage at scale in production.
• Leads technical design sessions, designing and documenting domain-specific workflows and architectures that are aligned with the client's business objectives.
• Fosters and develops customer champions while establishing technical credibility with clients and account partners through discovery calls.
• Presents Executive level product demonstrations to key stakeholders and answers questions to highlight the value of Field Service solutions.
• Translates business requirements into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.
• Handles customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.

Job Qualifications

• 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture, with a focus on field service, asset management, or mobile workforce solutions.
• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience.
• Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration.
• Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments.
• Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.
• Strong executive presence — comfortable delivering product demonstrations and presenting technical recommendations to C-suit and VP-level stakeholders.
• Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles.
• Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT).
• Experience in competitive positioning and understanding of the field service technology landscape.
• Preferred Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect).
• Background in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications, or similar).
• Experience working in or alongside a customer success, professional services, or consulting capacity.
• Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation.
• Track record of developing customer champions and technical trust-based relationships in enterprise accounts.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

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