Sales Team Manager (m/f/d) Cruise

Heinemann Asia Pacific Pte Ltd; Hamburg; Hybrid; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Subsidised transport

Training and development

Employer-funded pension

Zusammenfassung

Gebrüder Heinemann Retail in Hamburg investigates a Sales Team Manager (m/f/d) for cruise operations. You will oversee shop performance aboard ships, mentor the onboard teams, and collaborate with the Head of Sales to optimize strategies and inventory while ensuring compliance with onboard processes.

We value leaders with a strong sales focus, experience in travel retail, and the ability to travel and work regularly on ships. Proficiency in German and English is required.

Qualifikationen

• Leadership experience in retail, travel retail, or service environments.
• Strong focus on sales and revenue; proven ability to manage sales metrics.
• Excellent communication; able to lead teams remotely; willing to travel.

Aufgaben

• Actively manage sales performance of shops aboard cruise ships; collaborate with shop managers to hit targets.
• Mentor and coach shop managers and onboard sales teams; provide operational support.

Kenntnisse

Leadership experience

Sales management

Sales metrics

Remote team leadership

SAP

MS Office

German language

English language

Travel willingness

Tools

SAP

MS Office

Jobbeschreibung

Your job: opening the gates to the world

With 140 years of retail expertise and more than 10,000 dedicated employees around the world, we offer travelers extraordinary shopping experiences. Our extensive product range fulfills the wishes of global travelers everywhere – whether in airport duty-free shops, above the clouds or on a cruise. And yet, we realise that our continued success also depends on our people, who give their best each day in our shared effort to keep our customers inspired. Join our team and discover what we can achieve together.

We’re looking for a full-time (38.5 hours) Sales Team Manager (m/f/d) Cruise for our corporate headquarters in Hamburg’s HafenCity!

Your new job includes

As a Sales Team Manager (m/f/d), you will be responsible for the financial success of the shops you oversee aboard the cruise ships where Gebrüder Heinemann Retail operates. Through your regular presence on the ships, you will ensure that our sales targets are met, service and quality standards are upheld, and the sales teams receive optimal support.

In particular, you will

• Actively manage the sales performance of the shops you oversee and, together with the shop managers, develop and implement measures to achieve the defined sales targets
• As the central onshore point of contact (m/f/d), you will mentor and coach the shop managers and sales teams on board and provide support with operational and sales-related issues
• Analyze sales, inventory, and sales metrics; identify opportunities for optimization; and derive appropriate measures
• Plan sales budgets for the ships under your supervision, set targets, and ensure sustainable achievement of those targets
• Plan and track sales-promoting campaigns and customized sales strategies, taking into account the itinerary, guest volume, and target audiences
• Take responsibility for inventory on the ships you manage, identify inventory risks early on, and counteract them through targeted sales and merchandise measures
• Be responsible for conducting inventory counts on board and ensure their successful implementation and the quality of the results
• Collaborate closely with the Head of Sales and actively contribute to the further development of the sales strategy
• ensure compliance with defined on-board processes and foster ongoing communication with shop managers and supervisors
• Serve as the central point of contact for customers and the shipping company, and prepare for and participate in business reviews
• Plan and manage the delivery of goods to ships when acting as a substitute, and ensure optimal product availability

What you should bring along

• Several years of leadership experience in retail, travel retail, or a comparable service environment
• A strong focus on sales and revenue, as well as experience in managing sales metrics
• Strong communication skills, assertiveness, and the ability to successfully lead teams remotely
• A high degree of personal responsibility, organizational skills, and a solution-oriented mindset
• Ideally, experience in the cruise industry or an international retail environment (not required)
• Knowledge in the areas of fashion, accessories, beauty, and/or luxury goods is a plus
• Proficiency in MS Office and SAP
• Very good written and spoken German and English
• Willingness to travel and enjoyment of being regularly present on board our ships

What you can be excited about

Attractive employeediscounts

Subsidised publictransport

Extensive training and development opportunities

Employer-funded pension

We welcome all people, regardless of age, ethnicity, nationality, gender identity, religion, ideology, sexual orientation, social background or disability.