Sales Support Specialist (m/f/d)

Facturee; Berlin; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A manufacturing solutions company in Berlin seeks a Sales Support Specialist to handle customer inquiries and create tailored quotations. Ideal candidates will have vocational training, customer service or sales experience, and be fluent in German and English. The role offers a fast-paced environment with opportunities for growth and generous benefits, including performance-based compensation and a collaborative atmosphere.

Leistungen

Training budget and individual skills development

Complimentary daily lunch

Performance-based compensation

Home office allowance

Subsidization to public transportation

Qualifikationen

• Completed commercial or technical vocational training.
• Relevant professional experience in customer service or sales.
• Technical interest and quick grasp of new software systems.
• Experience with CRM systems and excellent knowledge of word processing and spreadsheet programs.

Aufgaben

• Respond promptly and professionally to customer inquiries via email and phone.
• Create tailored quotations and solve customer issues independently.
• Ensure a smooth, fast, and hassle-free ordering process.
• Forward specialized requests to relevant teams.
• Play a key role in increasing conversion rate.

Kenntnisse

Customer service experience

Communication skills

Organizational skills

Technical interest

Experience with CRM systems

Fluent in German and English

Experience in manufacturing industry

Ausbildung

Completed commercial or technical vocational training

Tools

Word processing programs

Spreadsheet programs

Jobbeschreibung

Summary

At FACTUREE, we redefine the way companies source manufacturing solutions. Our mission is simple yet ambitious: to give B2B customers a truly magical experience – fast, effortless, and with uncompromising quality.

As a Sales Support Specialist, you’ll be at the heart of our operations – our “command center” – and the very first person new and returning customers connect with. Your communication flair, problem-solving mindset, and organizational skills will help turn prospects into loyal, long-term partners.

Your professional skills

• Completed commercial or technical vocational training

• Relevant professional experience in customer service or sales

• Technical interest and quick grasp of new software systems

• Experience with CRM systems as well as excellent knowledge of word processing and spreadsheet programs

• German and English at a native level

• Bonus points for experience in the manufacturing industry

Your contact at our company

Sounds like the perfect challenge for you? Then apply now and become part of our team!

We look forward to receiving your application!

If you have any questions, please send an email to Richard:[e-mail]

This is how our application process for this position works

Screening of your application documents.

Virtual first interview with Richard (Head of HR).

Personal interview with Moritz (CEO) and Richard

Decision :-)

Your responsibilities with us

• Respond promptly and professionally to customer inquiries via email and phone

• Create tailored quotations and solve customer issues independently

• Ensure a smooth, fast, and hassle-free ordering process

• Forward specialized requests to our Operations or Key Account Teams, and escalate critical matters to the right stakeholders

• Play a key role in increasing our conversion rate by delivering service that is efficient, friendly, and highly competent

Your personal skills

• Strong communication skills and a high level of customer orientation

• Empathy, service mentality, and the ability to deliver a positive customer experience

• Structured and precise working style, even under time pressure

• High stress tolerance and efficient multitasking

• Enjoyment of teamwork and cross-departmental collaboration

• Organizational talent and great attention to detail

What we offer to you

• Flat hierarchies, collegial cooperation, and many opportunities for participation

• Training budget and individual skills development

• Joint growth and gradual assumption of more responsibility

• State-of-the-art technical equipment, including MacBook, iPhone, noise canceling headphones, height-adjustable desks, and two additional monitors

• Performance-based compensation and 6 days of home office per month

• Daily shared and complimentary lunch, freshly prepared by our chef

• Free drinks, snacks, fruit, and breakfast

• Subsidization to public transportation

• Regular events in our spacious office with air-conditioned work areas

• Pleasant working environment in the Berlin Osram-Höfe with nearby shopping facilities, fitness studio, brewery, restaurants, and bars